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Fifth A-record not in step-by-step guide to connect third-party domain and marked red - What to do?

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Hi,

I've completed the step-by-step guide (https://support.squarespace.com/hc/en-us/articles/205812378-Connecting-a-third-party-domain-to-your-Squarespace-Site) to connect my third-party domain to my Squarespace site. However, the fifth and final of the A-records is not in the step-by-step guide and it's still marked as red in the "Current data" column (and not green marked with "Record found" as the others. It does not have any data in the "Required data" column, as does the others.

I think this is causing the "DNS Error - We couldn't verify DNS settings with other" error message.

How can I enter the fifth and final A-record to my domain provider or any other way to remove the error message and get the site up and running?

Very grateful for any replies that may help!

Many thanks,

Sofie

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Posted
35 minutes ago, Sofgel said:

the fifth and final of the A-records is not in the step-by-step guide and it's still marked as red in the "Current data" column

There should be four A records. When you delete the A record highlighted in red, things should work correctly. If you need more help, please tell us the domain name 🙂.

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
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