Can't connect bank account??

I transferred the ownership of the site to another person. Now, neither she (the owner now) nor other administrators who have access to billing can connect a bank account to the website. I, the previous site owner, am the only one who can do it.

Any ideas on why this is?

Additional info: a similar issue has happened before where I was the only one who could edit payment-related information... 

Hi! Were you able to resolve this? I am having the exact same issue with a client. I have transferred ownership to her but she is unable to add a bank account so she can be paid for her sales. 

Following up on this - Were you able to resolve? We are seeing the same issue.

To confirm, we emailed support for a solution but have been waiting for a response for 7+ days.