Jump to content

Receiving “Failed Payments” using squarespace payments

Recommended Posts

Hello, I’m seeing two customers listed under my payments tabs as “failed payments” 

I’’m using squarespace payments for the first time and I’m not sure why this is happening. 
I can see the customers information, and the amount they paid, but I can’t see what they ordered from site. 
I’ve reached out to squarespace via email and waiting for them to respond. 
does anyone have an update or information about this? 
 

will I lose the sale? 
 

Link to comment
  • Replies 0
  • Views 1k
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.