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Members are unable to purchase digital orders (Submit Failure. Your order can't be completed. Please try again.)

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Hello. All of my paying members have access to products they can download for free on my website. However a lot of members have notified me that they are unable to download the files due to a submit failure (attached screenshot). I have looked into this issue myself and noticed that also when members sign in to their email account when placing orders they get hit with an error page saying 'an error has occurred.' (attached screenshot). They get redirected back to the store page and need to make the order again and once they make the order again using their email account, the order has been fulfilled (finally).

 

I am really disappointed that my members have to go through this process of clicking through errors just to download free files. I need this process fixed immediately and want orders for members fulfilled even if they 'continue as guest'. This problem is very new and has not happened before.

'Submit failure'.png

'An error has occurred'.png

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2 hours ago, thisismandu said:

Members are unable to purchase digital orders (Submit Failure. Your order can't be completed. Please try again.)

This is a peer-to-peer forum where Squarespace customers help other customers. We'd love to help but we are unable to assist with technical issues like this. 

If you haven't already done so, please contact Squarespace Customer Support for help with this issue.

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
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