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The Gallery will automatically reshuffle my photos...why?

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I manage a site that displays units for sale, I have been notified by the client multiple times that the gallery is out of order. Not every page does this, I am assuming the photos size is a factor, but can I turn this feature off? The client wants the photos in a specific order and I will create the page gallery in that order, only to look back and see that the order is more aesthetic, but out of order.

Please help! Thank you!

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@KTFBC please share your url link to the community to see the issue you are describing. 

As a stab in the dark, are you using masonry grid? If so, the ordering cannot be controlled as that is how masonry works. You can try basic grid instead. 

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