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Photo gallery icon not working in mobile app

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I am using SquareSpace mobile app and Nevins template — the "photo gallery" icon is not functioning / responding to tap action. Thus, I cannot edit the photo gallery at all. I messaged SquareSpace a few days ago but there's just no response. This is my first time using this platform and the service is not great. Can anyone trouble shoot? Thanks!

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Bumping this question — is this just an issue with Nevins template? I messaged the chat bot / emailed SquareSpace but the replies are useless. There's no tech support number to call either. This is my first time using SS and so far the experience has not been great.

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