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Unable to edit custom records in DNS (Duplicate MX)

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I have a client that has a Squarespace site, uses Google Workspace and has their domain throug Squarespace too (now).

In their DNS - I see a section for all "Google workspace" MX records. In the "Custom" section - I see several DNS records from "mailhostbox.com". She doesn't know who that is or why those are even there. It appears that I can 'edit' but no delete those records. When trying to add DKIM from Google Workspace - I can't do that either because of the other records that I need to delete.

Can someone help us? I sent a support ticket through her account, but we haven't heard back yet.

Under the custom records - there are the following CNAME ->
client (for her CRM), Google verification, imap, smtp, webmail (all to mailhostbox.com) and she has 3 MX records going to that same mailhostbox.com and one SPF for mailhostbox.com.

Please advise. Otherwise, I've told her I'll transfer her domain and email out of the Squarespace/Google universe.

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13 hours ago, WolakS said:

In their DNS...In the "Custom" section - I see several DNS records from "mailhostbox.com". She doesn't know who that is or why those are even there. It appears that I can 'edit' but no delete those records.

Those records would be used for email hosting with that service. If your client isn't using the service, you should be able to delete the associated records by clicking the icon beside each record:  

image.thumb.png.56749aa0091d5a9fe963b619df0c9aa8.png

Does this option not appear when you hover over the record? A screenshot of your DNS panel, and details of the domain name would be helpful if you require more help from the forum 🙂.

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Hi, yes, understood. However, she did hear back from support and for whatever reason - the first level support person couldn't delete them either and had to escalate.

We can close this ticket. Clearly there's something else going on here. Appreciate the response.

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