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My website config page is completely blank. I can't change anything from my website, I can't access the products anymore. It is just completely white and clicking, reloading the page, restarting the pc and stuff like that don't do anything? Please help!!

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  • Solution
12 hours ago, Lakshmi said:

My website config page is completely blank.

This can happen when custom code has been added to a website that interferes with it.

Try adding "/safe" to the end of your website link to see if this helps.

For example, if your website is mywebsite.squarespace.com then try using mywebsite.squarespace.com/config/safe and see if this temporarily resolves the issue. You can then hunt down and remove the problematic code.

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Edited by paul2009

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

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  • 3 months later...

Hey! I have very limited CSS on my client's site, yet this is happening on her hidden questionnaire pages that require a password. I tried adding "safe" to the link and it worked; however, what is the long-term solve for this?

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Posted (edited)
2 minutes ago, tifflee said:

I tried adding "safe" to the link and it worked; however, what is the long-term solve for this?

The solution is to identify and then remove the code that is causing the issue.

Edited by paul2009

About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji below. Buying a coffee is optional.

Book paid help with domains: Connect a GoDaddy domain. Connect a Squarespace Domain. Domain assistance

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