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When is a live human customer support available?

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When is live support available?  I have left over 10 emails in the last 3 days and also tried to contact support on x.  I even signed up for the highest level tier thinking that would give me support access.  Is there some sort of pay option to get in contact with sqaurespace?  So far I have been having to pay a fivarr squarespace expert everytime I need support but that is costing me $100-200 a week.  Is there any options to get live human support from sqaurespace?  Does their CEO have an email address or phone number?  

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Hi Kall. 

Customer service isn't available via phone, and the CEO obviously would not put his email address or phone number out there for the average person to contact him. This is how startups and companies work.

I'm sorry to hear you haven't heard back from support. I would likely not keep a Fiverr "expert" on retainer every time you need help. 

I'm not sure how active Squarespace help is on X these days as I'm not on the platform anymore, but I've usually heard back from support via email after 24 hours or less. 

Live support is sometimes available via live chat from the help.squarespace.com after selecting what your issue is from several dropdowns. But Live Chat isn't always available. 

Is there a possibility you can explain what the issue you're having is, and maybe I can help? I'm a Squarespace Expert and have been working in Squarespace for over 12 years, so I might be able to help.

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This is my first attempt to use Squarespace and I keep getting sent round in loops that ask me to login each time - is there ANYONE I can call or talk to about an issue ?  I wanted to migrate 4 accounts and this is definitely not what I was expecting

 

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