chauncie Posted February 15 Posted February 15 Hi, I'm having trouble getting the videos on my page to work on mobile. Everything works seamlessly on the desktop version, but I need to get the videos working on the mobile version as most people will be viewing this website from mobile. There are four pages with videos: https://www.chandlerspaid.com/alan-gabay https://www.chandlerspaid.com/andy-klaric https://www.chandlerspaid.com/sara-fedz https://www.chandlerspaid.com/hrw Most of my videos are vertical (9:16), so I did add a bit of custom code to reformat the crop to fit them. Here it is: " .video-block .video-player{ padding-bottom:120% } " I expect I'll get a response telling me that the code is what's breaking the videos, but when I delete the code, and refresh the page on mobile, I'm still unable to play the videos. Any help would be greatly appreciated. Thanks, Chandler
tuanphan Posted February 16 Posted February 16 Hi, Video doesn't play on mobile or Video doesn't show fullsize on mobile? Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message Contact Customer Care - Learn CSS - Buy me a coffee (thank you!)
ESJAD Posted March 11 Posted March 11 This is the same problem that I reported this morning here: When I was on iOS 17.3.1, the videos worked just fine on mobile devices. I updated to iOS 17.4 last night, and now none of the videos work on my Squarespace site. This appears to be an issue with the compatibility of the Squarespace video player and iOS 17.4. This happens on videos with no custom coding as well. The videos play just fine on desktop, laptop, and on mobile devices running iOS 17.3.1. This appears to be an issue specifically with iOS 17.4. Please advise.
Wandells Posted March 23 Posted March 23 Same error for me. Too bad they didn't fix this. It has been a problem for over a month! IOS 17.4.1
Calzone Posted March 25 Posted March 25 Oddly enough banner videos work, but regular videos do not. calzone.com
JamIsJam88 Posted March 26 Posted March 26 On 3/25/2024 at 7:35 AM, Calzone said: Oddly enough banner videos work, but regular videos do not. calzone.com Yep background videos are still working. Videos uploaded to video blocks or custom CSS do not play at all.
melandshark Posted May 24 Posted May 24 I am having the same issue with my website. This is terrible! Squarespace need to do something about this.
Kris13 Posted October 1 Posted October 1 Has anyone had any luck yet with this and them correcting it? I just had videos made and yup, no worky on the mobile phones... what a bummer!!
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