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Videos Not Working on Mobile

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I'm having trouble getting the videos on my page to work on mobile. Everything works seamlessly on the desktop version, but I need to get the videos working on the mobile version as most people will be viewing this website from mobile.

There are four pages with videos:

Most of my videos are vertical (9:16), so I did add a bit of custom code to reformat the crop to fit them.

Here it is:
.video-block .video-player{

I expect I'll get a response telling me that the code is what's breaking the videos, but when I delete the code, and refresh the page on mobile, I'm still unable to play the videos.

Any help would be greatly appreciated.



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  • 4 weeks later...

This is the same problem that I reported this morning here:

When I was on iOS 17.3.1, the videos worked just fine on mobile devices. I updated to iOS 17.4 last night, and now none of the videos work on my Squarespace site. This appears to be an issue with the compatibility of the Squarespace video player and iOS 17.4. 

This happens on videos with no custom coding as well. The videos play just fine on desktop, laptop, and on mobile devices running iOS 17.3.1. This appears to be an issue specifically with iOS 17.4. Please advise. 

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