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One of my client sites is uneditable

By OMA, in Feedback on Your Site

Go to solution Solved by paul2009,

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OMA Level 2

OMA

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Hello,

One of my client websites, www.miriamshanks.com, is no longer editable. My client rehired me to add new content to their site for the first time in over a year and for some reason when I click Edit it doesn't allow me to edit any content on any of the pages. I do have some custom code injected in a few place, and I thought that I had removed all of it but the site is still uneditable. Any insight that can help me get this site editable again is greatly appreciated! 

 

Thanks,
Jameson

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paul2009 Level 18

paul2009

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Can you edit it by using this link: https://miriamshanks.squarespace.com/config/safe ?

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

OMA Level 2

OMA

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On 2/15/2024 at 2:07 AM, paul2009 said:

Can you edit it by using this link: https://miriamshanks.squarespace.com/config/safe ?

Hi Paul,

I am able to edit the pages in safe mode. It looks more like it did when I first built the site and my custom fonts are showing up. What might the issue be? Could it be a block of hidden code throwing it off?

Thanks,

Jameson

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paul2009 Level 18

paul2009

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On 2/16/2024 at 5:46 PM, OMA said:

I am able to edit the pages in safe mode. What might the issue be?

Then the issue is due to some custom code that has been added to the site.

If the issue affects all pages equally, the code is in the Code Injection panel. To troubleshoot this, I recommend removing all the code from the Header and Footer injection panels (save it somewhere safe!) and then paste each script back in, until the problem reoccurs. Each script starts with <script> and ends with </script>.  

Did this help? Please give feedback by clicking an icon below  ⬇️

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

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