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Limiting number of reschedules per customer

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Hi

Our business runs a dance fitness studio and have various classes running on different days. We currently have an issue with Acuity Scheduling where clients sometimes making a booking for a class and if they're unable to make it to the class, reschedule to their next preferred date/time.

We allow clients to reschedule up to 24 hours before the class. I wanted to know if there is a way in Acuity to limit the number of reschedules that a client can make? For example, if the client has rescheduled it once, they are unable to make any further reschedules.

For reference, this is out scheduling page - https://bollyfitbynikita.com.au/class-book

Regards
Vinamra

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On 2/14/2024 at 6:47 AM, vinamra1990 said:

We allow clients to reschedule up to 24 hours before the class. I wanted to know if there is a way in Acuity to limit the number of reschedules that a client can make?

As you mentioned, you can enable or disable rescheduling, and you can set a time limit. However, you cannot apply a limit to the number of times they can reschedule.

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Edited by paul2009
Edited for clarity

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  • 4 weeks later...
On 2/19/2024 at 7:03 AM, vinamra1990 said:

Thanks for your response. I am aware that we can turn on/off rescheduling and I was hoping there was a setting that I may have missed for limiting rescheduling. Seems like I haven't.. May need to suggest as a feature request in the future.

I also think this feature needs to be added.

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  • 1 month later...

It seems like such an obvious feature to have, yet it is still unavailable, therefore setting a limit on at the amount of time seems a moot point as they can still keep on re scheduling. This feature needs added and it really can't be a hard thing to add. 

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  • 2 weeks later...

100% this feature needs to be added. We are manually tracking to add to a ban list if someone repeatedly reschedules or no-shows, but management from within Acuity would be much peferable, as would be reporting that enables us to see how many times a client rescheduled.

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