Selling workshops on squarespace 7.1 / Basic commerce plan

Hey everyone, newbie to the forum here :))

I sell my face to face workshops on SQ and I enter them as Services in the selling options.

I want to start marking the past workshops as fulfilled, however this seems to trigger an auto email, the wording of which only makes sense for physical products (the email says 'your order has shipped"..).

Obviously this makes no sense for my customers but I can't figure out a way to edit the email template specifically for fulfillment. 

My question is can the order fulfilled email be customised for services? Or if not, can i disable this email when marking a service as fulfilled? Thanks in advance!

Thank you so much! 

Once the email template is changed though would that mean that customers ordering physical orders AND  people booking on my workshop will get the same type email? Can i have separate templates for services and for physical products?

Skipping that email for the workshops would certainly help though, thanks; I just want to make sure I understand how it all works.  

16 minutes ago, calligrapher007 said:

Once the email template is changed though would that mean that customers ordering physical orders AND  people booking on my workshop will get the same type email?

Correct. It’s a good idea to phrase it for both. For example, “fulfilled” instead of shipped. 
 

17 minutes ago, calligrapher007 said:

Can i have separate templates for services and for physical products?

You can also add include different text depending on the product type - physical, service or download.

I hope this helps.

Brilliant thank you, really helpful 🙂