Custom DNS Record Cannot be Saved

I have deleted all DNS entries for my domain. I then enter a custom CNAME record but when I save it, I get this message below. 

Custom record not saved

We were unable to save this record. Try again later. If this problem continues, contact Customer Support.

I'm having the exact same problem and I also deleted all DNS entries prior to adding a custom one. Did you find a solution??

I submitted a support request last week, and the agent said to delete the Squarespace Default DNS Records and then add the Custom DNS Entries. Of course, I had already tried this, and received the error message. However, after being away from the Squarespace admin console for a day or so, I tried it again. It magically worked for one custom CNAME entry. There is some sort of bug in their admin console.  Unfortunately, when I tried to add the 2nd custom CNAME entry, it goes back to giving me the same error message. 

Having the same issue, tried deleting and restoring multiple times, logging out/in, contacting customer support which responded that they took a troubleshooting and now it should work but it doesn't...
How is it possibile that adding a custom record is so complicated on Squarespace even on paid plans? 😕

I cannot add custom records to my domain. Yes, I have removed the squarespace default already. Still getting the response below when adding records.

Custom record not saved

We were unable to save this record. Try again later. If this problem continues, contact Customer Support.

I have several SQS accounts and I think some authentication data gets gets stuck. Logging off completely seems to be the solution.

Facing the same issue. Not able to edit DNS settings. Tried to reachout support but still go no quick response. Now I’m planning to move domain to a better hosting provider.

On 2/5/2024 at 8:39 PM, TMPPro said:

UPDATE:

If you logout of Squarespace completely, and then re-login and then submit the additional CNAME custom DNS entry, it worked. 

This is the best

This has been coming up a lot lately! It sounds like it might be a browser cache issue of some sort.

Logging out and then logging back in does seem to help for most people. You can use an incognito / private browser window, which logs you out of your account automatically. 

Been struggling with this for 2 days, just logged out and logged in and it worked. 

Sheesh. 

Thanks for this thread.

I was stuck on this for 30 minutes and couldn't work out why it was flagging an error code every time. All I needed to do was logout and log back in and BOOM it worked! What a waste of time!

Thank you for this! Incredibly logging and out back in in again worked. Ridiculous!

Clicking Delete or Add results in the error: "We were unable to save this record. Try again later."

I'm unable to modify any DNS settings at all leaving me blocked on work I need to do. I never had this problem with Google. Not only that but all of your pages will occasionally randomly refresh. I am in awe at how terrible this product is - it doesn't even work. 

I am attempting to add my Squarespace site manually to the Bing Webmaster tool.

I have a personal Squarespace account and cannot utilise the HTML Meta Tag option, so I am using the Add CNAME option.

I go to Squarespace Domains / DNS / DNS Settings and open "Add Record" at the 'Customs Record' section at the bottom.

There are two Squarespace defaults showing - a type 'A' and a type 'CNAME'.

I select type:  CNAME,
I add the alias data:  verify.bing.com
I input the name as given by Bing (mix of 32 letters & numbers)
I hit save and a message quickly flashes up on screen for less than a second stating the record can't be saved.

I have done this a number of times with the same result each time, with Bing confirming it cannot verify the site.  This appears to be is a Squarespace problem, not a Bing problem.

If anyone is able to provide some advice on what I may be missing here, it would be appreciated.

Thanks in advance,

Walter

Had these same issues. The key to modifying your DNS records is to log into your SquareSpace account using an incognito window. (I use Chrome). It's the only time the system will accept edits, deletions, or additions from me.