loulou1792 Posted January 30 Posted January 30 Hi, We are offering a product discount of 20% in case of a 12 month subscription through Squarespace. Main issue is that customers can cancel their subscription at any time, so they could order through the subscription plan, then cancel right after the first product has arrived. How can I: 1. Add a cancellation fee if they do so before X months? 2. Make it not possible to cancel before X months out of the 12 months period? Thanks.
paul2009 Posted January 31 Posted January 31 On 1/30/2024 at 1:06 PM, loulou1792 said: customers can cancel their subscription at any time. How can I: 1. Add a cancellation fee if they do so before X months? The only way to charge for a minimum period is to set the payment frequency to match that minimum period. For example, if you want subscribers to subscribe for a minimum of 3 months, the subscription payments should be three monthly. It isn't possible to set a minimum subscription period, set a minimum fee or prevent cancellation. Did this help? Please give feedback by clicking an icon below ⬇️ Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.
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