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Can't get "Edit Site Header" button to do anything

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I can't get the "Edit Site Header" button to do anything anymore.

I've created a new website. I'm trying to make the header transparent, but when I click "Edit Site Header" nothing happens. No pop-up appears and I don't have access to a menu of "Global/Desktop/Mobile" site settings.

I tried logging into other Squarespace websites I'm an admin on, and I'm getting the same problem. Furthermore, I've tried with a different browser, logging into and out of my different Squarespace accounts.

I've tried in Chrome (regular and incognito mode, without any extensions installed) and Edge.

I don't have any custom CSS in this new website, nor in some of the other ones. I never had this problem before. Is there something I'm missing?

The Site Settings just don't appear, in any browser, in any user account, on any website I run. Anyone got any ideas?

 

 

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13 hours ago, BureauSF said:

Same issue here! @tuanphan, once going into EDIT SITE HEADER, I am able to see EDIT DESIGN, but the usual sections (Site title & logo / Elements / Style) are missing.

Maybe a temporary bug?

Squarespace.jpg

With Site Title/Logo >> You can click on Title/Logo, an option will appear, you can click it to edit

Similar with Button, Social Icons

image.png.e89612c6fa50cc755036ba0e1cff2d0e.png

image.png.eb9674a5c2d0aba9356ba2465caea2fd.png

image.png.dc896588c1fd07a62576d58d7cef8be9.png

image.png.930bad4359a09b9fb8737d532fe10ea4.png

 

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@tuanphan it's so strange, all the Edit Site Header elements have disappeared for me - e.g. when I edit Site Title & Logo, I no longer see the Add Elements option (Button, Social Links, Cart etc) you shared above. The opt up window only shows Content, allowing me to change the logo file (or view Pages when in Edit Navigation)

Will ping Squarespace Circle support team with an email ...

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25 minutes ago, BureauSF said:

e.g. when I edit Site Title & Logo, I no longer see the Add Elements option (Button, Social Links, Cart etc) you shared above.

For Add Elements, you should find it after clicking "Edit Site Header", do you see something like the screenshot below?

image.thumb.png.a19c0c99053b1b3597522529c067ba41.png

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2 minutes ago, BureauSF said:

But what I still miss are the global header settings as initially reported by @Art_Canada + @Jarmo2127

Which specific setting are you trying to locate? They are all there, but they have been moved around!

Maybe the Squarespace article on Building a site header would help.

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Melody | Squarespace Website Developer
e: melody@melodylee.tech


💻 Can't figure something out and want to learn? 💁‍♀️ 1-2-1 Squarespace session 
👩‍💻 Need some customisation for a design? 💁‍♀️ Custom Code help
 Did I help? 💁‍♀️ I like coffee (Thank you)

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