BowieBookPod Posted January 21 Posted January 21 I'm seeing what may be an issue with using Podtrac to track podcast metrics on our Squarespace hosted podcast. Episodes that have the Podtrac metrics tracking prefix are not playable or downloadable through the website, and appear to be unplayable or downloadable through the Apple Podcast app as well. This appears to be affecting older episodes that were downloadable and playable, and I have confirmed that these episodes are following the instructions give on both the Podtrac site and Squarespace. Here's an example that is not playing: [website] [Apple Podcasts] Here's an example that is now playing after removing the Podtrac prefix: [website] [Apple Podcasts] Is anyone else seeing these issues or have any ideas on workarounds or how to fix this?
polypmaster Posted January 22 Posted January 22 Just noticed this this morning. Not sure if it is temporary or something changed. Any luck on your end?
BowieBookPod Posted January 22 Author Posted January 22 I emailed their support address but haven't heard back yet. Will respond here if I find out anything!
ericmortwww Posted January 23 Posted January 23 (edited) I'm seeing this, too. It's happening in all podcast apps, but it's only randomly affecting people. I can't reproduce it, but lots of people can. Removing the Podtrac prefix solves the problem. UPDATE: Now it's happening to everyone, myself included. Edited January 23 by ericmortwww
Ritterbenj Posted January 23 Posted January 23 any response yet? Id prefer not to take podtrac off every episode if that's the fix.
BowieBookPod Posted January 23 Author Posted January 23 I still haven't heard back from their support email, and for some reason, I can't cut a support ticket at https://podtrac.freshdesk.com/support/tickets/new - I get a 403 error. Maybe someone else who's affected can give creating a ticket a go?
Chaelmac Posted January 24 Posted January 24 Also seeing this problem. Hoping not to have to remove podtrac manually from every episode.
Ritterbenj Posted January 24 Posted January 24 (edited) Currently that's the only solution...but talking to squarespace who says it's on their side? and trying to let podtrac know Edited January 24 by Ritterbenj Chaelmac 1
MattBrown Posted January 24 Posted January 24 I emailed Podtrac 's support and got this response a few minutes ago and it is working again for me: Quote The issue should be resolved now. Please let me know if you continue to have any problems.
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