Jump to content

Podtrac site tracking appears to break podcast downloads and playback

Recommended Posts

I'm seeing what may be an issue with using Podtrac to track podcast metrics on our Squarespace hosted podcast.

Episodes that have the Podtrac metrics tracking prefix are not playable or downloadable through the website, and appear to be unplayable or downloadable through the Apple Podcast app as well. This appears to be affecting older episodes that were downloadable and playable, and I have confirmed that these episodes are following the instructions give on both the Podtrac site and Squarespace.

Here's an example that is not playing: [website] [Apple Podcasts]

Here's an example that is now playing after removing the Podtrac prefix: [website] [Apple Podcasts]

Is anyone else seeing these issues or have any ideas on workarounds or how to fix this?

 

Link to comment

I'm seeing this, too. It's happening in all podcast apps, but it's only randomly affecting people. I can't reproduce it, but lots of people can. Removing the Podtrac prefix solves the problem. 

 

UPDATE: Now it's happening to everyone, myself included. 

 

Edited by ericmortwww
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.