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CSV file not accepted: Says high bounce rate detected

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Hi there,

Im trying to upload a CSV file but getting this message: 

Import Failed

This list has addresses that may cause high bounce rates and spam reports. Remove any fake, invalid, improper forwarding addresses, and ensure you have consent to mail everyone on your list.

The emails in the list are all legitimate, they are schools in Ireland.

Any suggestions appreciated.


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3 hours ago, GraceJ said:

I'm trying to upload a CSV file but getting this message: Import Failed. This list has addresses that may cause high bounce rates and spam reports.

Hi @GraceJ

The first thing I'd check is whether the list contains 'generic' or 'catch-all' addresses like info@... or contact@... as these are generally considered unsuitable for marketing. This is because, typically, they are not managed by a specific individual, who will have consented to receive marketing information.

Have you run the list through a service like ZeroBounce or BriteVerify to see what it flags? It's usuallya really helpful step to remove any invalid, catch-all, or opted out addresses

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