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Order Confirmation Page is showing up blank!

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Hello! My Client is receiving multiple messages from her clients indicating that once they place an order, their order confirmation page is blank. I am wondering if any of the javascript or code on the website could be interfering with this or if it is because cookies were disabled initially? 

 

Thank you!

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31 minutes ago, Corina said:

My Client is receiving multiple messages from her clients indicating that once they place an order, their order confirmation page is blank. I am wondering if any of the javascript or code on the website could be interfering with this or if it is because cookies were disabled initially?

It will be difficult for us to comment without more information 🙂, but here are some initial thoughts to get you started:

  • When did the issue start happening?
  • Was the "javascript or code" added recently? 
  • Did you change cookie consent controls recently?
  • Have you tried a test order? Were you able to reproduce the issue?
  • Have you tried removing the code and trying again?

If you can reproduce the issue when there is no code on the site then you'll want to contact Squarespace Customer Support using a support ticket.

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Edited by paul2009

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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