Jump to content

Order Confirmation Page is showing up blank!

Recommended Posts

Posted

Hello! My Client is receiving multiple messages from her clients indicating that once they place an order, their order confirmation page is blank. I am wondering if any of the javascript or code on the website could be interfering with this or if it is because cookies were disabled initially? 

 

Thank you!

  • Replies 1
  • Views 1.1k
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Posted (edited)
31 minutes ago, Corina said:

My Client is receiving multiple messages from her clients indicating that once they place an order, their order confirmation page is blank. I am wondering if any of the javascript or code on the website could be interfering with this or if it is because cookies were disabled initially?

It will be difficult for us to comment without more information 🙂, but here are some initial thoughts to get you started:

  • When did the issue start happening?
  • Was the "javascript or code" added recently? 
  • Did you change cookie consent controls recently?
  • Have you tried a test order? Were you able to reproduce the issue?
  • Have you tried removing the code and trying again?

If you can reproduce the issue when there is no code on the site then you'll want to contact Squarespace Customer Support using a support ticket.

Did this help? Please give feedback by clicking an icon below  ⬇️

Edited by paul2009

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

Create an account or sign in to comment

You need to be a member in order to leave a comment


×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.