jonnyhall Posted March 12, 2023 Share Posted March 12, 2023 Hi I am unable to link my Instagram to Squarespace. What I have displayed is the default Squarespace instagram images. I have tried everything I can - My Insta social link is visible and connected account is pull enabled. I have gone through all the advice online - logging out, resetting, removing the social block, re inserting it. Nothing works. Can anyone help me out here? Thanks:) Link to comment
Ziggy Posted March 12, 2023 Share Posted March 12, 2023 I would suggest contacting Squarespace Support chat directly for this issue, seems like a problem they should be able to diagnose and help you resolve. Good luck! Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com Hire me on Upwork! 🔌 Ghost Squarespace Plugins (Referral link) 📈 SEO Space (Referral link) ⬛ SquareWebsites Plugins (Referral link) 🔲 SQSP Themes (Referral link) ✨ Spark Plugin (Referral link) 🖼️ Gallery Lightbox Plugin (Referral link) ☕ Did I help? Buy me a coffee? Link to comment
AmyBryantCox Posted August 3, 2023 Share Posted August 3, 2023 Jonny - I'm having the same issue. Did you ever get this resolved? Link to comment
pure_fotography Posted August 6, 2023 Share Posted August 6, 2023 I have the same problem!! any news? Link to comment
yogaagness Posted September 11, 2023 Share Posted September 11, 2023 My insagram feed is not up to date on my website, meaning it does not show the latest post. What can I do? Here is my IG account https://www.instagram.com/yogagnessellgren/ Link to comment
Ziggy Posted September 11, 2023 Share Posted September 11, 2023 When you edit the section and go into the gallery settings does it say that it's linked and auto-downloading, or is there a warning message asking you to re-link? Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com Hire me on Upwork! 🔌 Ghost Squarespace Plugins (Referral link) 📈 SEO Space (Referral link) ⬛ SquareWebsites Plugins (Referral link) 🔲 SQSP Themes (Referral link) ✨ Spark Plugin (Referral link) 🖼️ Gallery Lightbox Plugin (Referral link) ☕ Did I help? Buy me a coffee? Link to comment
yogaagness Posted September 11, 2023 Share Posted September 11, 2023 Hi Ziggy, there is no warninf message asking to re-link, but I don´t see the auto-downloading either.. Link to comment
PresentiBox Posted September 15, 2023 Share Posted September 15, 2023 HELP. I am Unable to Connect Instagram Feed, Gallery Displays Error - "This Blog Has No Content Yet. Images You Add to Your Instagram Will Display Here." Instagram Account Is Linked to the Website, but Images Aren't Showing. This Issue Persists Across Multiple Websites. Even on a Freshly Created Blank Website, the Problem Persists. Is anyone else encountering this problem? Link to comment
katherinecory Posted September 15, 2023 Share Posted September 15, 2023 I am. Mine was working fine but I connected a new Instagram account yesterday and now I'm getting this message too. I spoke to support on live chat yesterday and it's a known bug but there's no ETA for a fix. kpl2023 1 Link to comment
PresentiBox Posted September 15, 2023 Share Posted September 15, 2023 Thank you so much for your answer! I just contacted support and they write me this - ''This is a reported issue with regard to the Instagram block and I have added your site details to our report. We appreciate your understanding while we work through the issue." I Hope they will fix it soon. Link to comment
tkwin Posted September 16, 2023 Share Posted September 16, 2023 My instagram block was working fine previously but then I noticed it hadn't updated itself for several weeks so I reset the data yesterday and started encountering this same issue. Tried disconnecting and reconnecting a bunch of times, still blank. So frustrating! Now I wish I didn't mess with it, cause it's better to have old IG posts then no posts at all. Yeah I hope they fix this fast! Link to comment
kpl2023 Posted September 18, 2023 Share Posted September 18, 2023 Having the same trouble with my site as well! Tried reconnecting, deleting, readding, turning ad blocker off... all of it. glad to hear others are having the same issue, but hope it gets fixed! Link to comment
cassiesummit Posted September 19, 2023 Share Posted September 19, 2023 I noticed that the Instagram gallery block was not updating with new posts. I went to the connected accounts page and hit 'reset data' and even re-added our Instagram account with no luck. I deleted the gallery block and added a new one, and now no posts are showing up. How can I reset the gallery block to pull our Instagram posts? Link to comment
Kfridge Posted September 19, 2023 Share Posted September 19, 2023 I'm having this same issue with a client. Not sure how ti fix it yet. Link to comment
cassiesummit Posted September 20, 2023 Share Posted September 20, 2023 @Kfridge Good to know! I'm thinking it's an issue with Squarespace/Instagram. I reconnected the account twice yesterday and still had the same issue. I just deleted the gallery block for now Link to comment
LostVegan Posted January 5 Share Posted January 5 (edited) Still no update on this? It's pretty frustrating. Edited January 5 by LostVegan mispelling Link to comment
cblake Posted January 6 Share Posted January 6 Hi I have also noticed my Instagram Block is no longer auto-updating anymore. When will this be fixed? Thank you Link to comment
Ziggy Posted January 8 Share Posted January 8 On 1/6/2024 at 7:46 PM, cblake said: Hi I have also noticed my Instagram Block is no longer auto-updating anymore. When will this be fixed? Thank you You will need to disconnect and relink your instagram account. Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com Hire me on Upwork! 🔌 Ghost Squarespace Plugins (Referral link) 📈 SEO Space (Referral link) ⬛ SquareWebsites Plugins (Referral link) 🔲 SQSP Themes (Referral link) ✨ Spark Plugin (Referral link) 🖼️ Gallery Lightbox Plugin (Referral link) ☕ Did I help? Buy me a coffee? Link to comment
cblake Posted January 8 Share Posted January 8 Hi Ziggy, That didn't work. Any idea when this will be fixed? Thank you Link to comment
cblake Posted January 12 Share Posted January 12 Hi I have noticed my Instagram Block is no longer auto-updating/syncing anymore. I disconnected and reconnected my Instagram account but that did not work. How can we fix this or when will this be fixed? Thank you Link to comment
jblpropel Posted January 12 Share Posted January 12 Has anyone experienced this error while trying to connect a client's Instagram to their SS website? How do I work around it to connect their instagram for a page feed on their homepage? https://chefscafecincy.squarespace.com password: chicken Link to comment
cblake Posted January 15 Share Posted January 15 Hi I have noticed my Instagram Block is no longer auto-updating/syncing anymore with Instagram. I disconnected and reconnected my Instagram account but that did not work. How can we fix this or when will this be fixed? Link to comment
paul2009 Posted January 16 Share Posted January 16 Unfortunately this is a known issue. There isn't a workaround or a timeline for a resolution. (Circle members can view this in the bugs and changes thread.) cblake 1 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
cami_leisk Posted April 4 Share Posted April 4 You can vote on this feature being repaired in the ideas forum Link to comment
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