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Javascript is not working on the form drop down when a user selects a value.

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Can you look at this page?
 
The character in the widget looks, damaged? It's the shape like this, "^" but the opposite. it currently looks like a "w", but seems odd? I can send a screenshot, it's in the field and it looks damaged? 
 
Also, some default copy should shows on the selection of the field value, "I have a product issue" on the page, .The copy  reads,
If you have a product issue, please include the product's "Best by date" and "Lot number' number in the message. 
 
That copy is only supposed to show if the user selects the drop down "I have a product issue" but not on display when the page loads. I wonder what is causing these two issues? I can send a screenshot if you need. 
 
Bye 
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7 minutes ago, Tuan said:

The character in the widget looks, damaged? It's the shape like this, "^" but the opposite. it currently looks like a "w", but seems odd?

It looks fine to me when tested in Chrome, Firefox and Safari.

image.png.9ad4e65f8933797683a2a127033568db.png

 

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