Richard_Dean Posted December 29, 2023 Share Posted December 29, 2023 In the Shopping-cart, users are unable to adjust quantities or remove items. An error warning pops up saying "UNABLE TO REMOVE ITEM" or "UNABLE TO UPDATE QUANTITY" then a "Please try again" for both. Is there any way this can be fixed? Link to comment
Solution paul2009 Posted December 29, 2023 Solution Share Posted December 29, 2023 2 hours ago, Richard_Dean said: An error warning pops up saying "UNABLE TO REMOVE ITEM" When trying to delete an item from the cart on your site, I see a 403 error which indicates that Squarespace understands the request but refuses to authorise it. As a first step, I recommend checking that SSL is enabled because the site isn't currently secure You'll find this in Settings >Developer Tools > SSL. Certificate Status should be 'Active' and the Security Preference should be set to 'Secure'. Did this help? Please give feedback by clicking an icon below ⬇️ Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
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