mattvd Posted December 18, 2023 Share Posted December 18, 2023 Hi, I've run into an issue with the Squarespace "Account" link taking users to the wrong page on mobile. On desktop, the user clicks "Login" or "Account" on the site header and the pop-up to enter email and password appears as it should. On mobile, the user taps "Login" or "Account" on the mobile hamburger menu and they are directed to https://www.thelotusinstitute.org/about-us. Squarespace staff mentioned this is likely due to custom code or code injections. But when I open the HTML on either of those pages, I don't see anything connected to this. Beyond my skill level, but hoping it's something easier to solve now instead of hiring a developer to investigate. Please help! Video of the error attached. RPReplay_Final1702921474.MP4 Link to comment
Ziggy Posted December 18, 2023 Share Posted December 18, 2023 I would suggest contacting Squarespace support, as this seems like a bug: support.squarespace.com/hc/en-us/requests/new#choose-topic mattvd 1 Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com Hire me on Upwork! 🔌 Ghost Squarespace Plugins (Referral link) 📈 SEO Space (Referral link) ⬛ SquareWebsites Plugins (Referral link) 🔲 SQSP Themes (Referral link) ✨ Spark Plugin (Referral link) 🖼️ Gallery Lightbox Plugin (Referral link) ☕ Did I help? Buy me a coffee? Link to comment
mattvd Posted December 20, 2023 Author Share Posted December 20, 2023 Thanks Ziggy. I will contact Squarespace again with your advice and info. When I first contacted them they said... After doing some testing on my end, I found that the issue was resolved when I disabled scripts on the preview version of your site. You can learn how to disable scripts on your end here: https://support.squarespace.com/hc/articles/205815908#toc-disable-scripts-in-preview Because the issue was resolved by disabling scripts, the problem is likely caused by custom code you’ve added to your site. Troubleshooting code falls outside our scope of support, so we can’t pinpoint the exact code responsible for the issue. I’d recommend reviewing any custom scripts you’ve added to code blocks or code injection and try removing them one at a time to determine which one is causing an issue. Link to comment
Ziggy Posted December 20, 2023 Share Posted December 20, 2023 You may have to remove the custom coding you have and if the problem persists then contact Squarespace Support (keep the code backed up somewhere). What do you have in code injection/Custom CSS? Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com Hire me on Upwork! 🔌 Ghost Squarespace Plugins (Referral link) 📈 SEO Space (Referral link) ⬛ SquareWebsites Plugins (Referral link) 🔲 SQSP Themes (Referral link) ✨ Spark Plugin (Referral link) 🖼️ Gallery Lightbox Plugin (Referral link) ☕ Did I help? Buy me a coffee? Link to comment
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