Gallery partly not loading, now not loading at all

I've seen others in the forum experience this, but no solutions. Since a day all my pages that feature the same (copied over) portfolio gallery has problems. The images don't load at all, or parts of the gallery doesn't load. It's random which pictures that do not load. In SS editor, it all loads perfectly (and before yesterday it all works fine for a year) - But not online

Running ads on these pages right now, wasting money

Another user mentioned in the forum that an <i> tag not being closed was the culprit in their case of this happening (somewhere else in another element on their page.)

When you load the page, the gallery grid flashes by, and them disappears / unloads.

Really appreciate any help or insight

https://www.patrikskoogmusic.com/worksamples

I have been having the same issue! I spoke with someone from Squarespace and they informed me they weren't having an issue with galleries but clearly there's an issue. 

I've tried removing all CSS and code injection stuff and nothing is working. 

Well, good luck. What I just did was to delete all the galleries and I just did a new page which was a gallery, saved that as a saved section, and readded that section wherever the gallery should be placed. Works now. No idea why it stopped working before.

Same issue here (Flatiron template) with grid design, and stacked design has also distorted images in some pages... I tried on Chrome and Safari, no clue what's going on. I will try to delete and recreate galleries, as Johnny98 mentioned.

To those who were told by SSCS on Friday that there was no problem, they knew from me Thursday night that I have thousands of galleries impacted. 8 yrs x 3 minimum a day x 365. That's 8760 minimum in the stack widget. We've now been doing them manually by individual image, but our productivity is out the window. My issue is the loss of proportionality, as others have experienced.

I don't know why they can't take it back to what has worked for 8+ yrs w/no problem and reinstall the new one when it works. 

https://anneofcarversville.com/fashion/2023/12/10/couture-by-richard-burbridge-v-145

I feel better now knowing I'm not alone. We're on Five template, but I assume the widget is essentially the same across templates. All I know is the issue was escalated, per their commentary, but I've not heard a word from the tech staff. They are usually very responsive once you get entry CS to take you seriously and send you on to them.

Now THAT is a wall very difficult to penetrate. I've been on Squarespace since 2007, and the standard answer for everything is "it's probably your browser." You gain no credibility for working with the system for over 15 years. They tell you it's your browser. Even when you've validating it on multiple browsers, they suggest you do it again. LOL

I said "If you tell me this is a browser problem, I am going to scream so loudly, you will hear me wherever you are." If I hear anything, I will report back. They were working today, and I've never seen them take the system down for five minutes on the weekend. They must have done it over the years, but I was hoping the fix was coming this morning. It was so rare.

There was a Squarespace outage on Friday at that time so it is possible that the issues you experienced on Friday were as a result of this. 

Squarespace are also dealing with a bug that cannot affect images on Squarespace sites. Their Engineering teams are prioritising a fix for this now but, if you are still experiencing an issue, I recommend contacting Customer Support as they can use tools to resolve issues like this on the backend. For this reason, they can probably provide more help that we can.

Same for me, site was working ok until last week now the first image in a gallery doesnt load and if a ctrl f5 is done, no images load. CS fobbed me off saying my images were too big (1MB) which is well within the 20MB limit and has worked fine until last week, when it broke with no changes being done at the time.
Example: https://www.gordonhulmes.com/mono - the first image (boats) doesnt load although is clickable and then opens in the lightbox. When an image doesnt load it has <img data-load="false" ... attribute in the code.
Losing faith in SS, only a couple of months ago spent days re-making my site in 7.1 now its not usuable.

12 minutes ago, GH68 said:

the first image (boats) doesnt load although is clickable and then opens in the lightbox.

@GH68 I see no issues loading your site, so it should be working for others. 

If you tried to view it during the outage, your browser may have cached the broken content and so you may not see the site reliably yourself until you clear your browser cache.

@paul2009 thanks, I've cleared my cache on Chrome and Edge but still get the same results on all my devices. However its fine on other people's devices so must be the reason.

Update. Clearing the cache didnt work but strangely a hard reload did but then subsequent views still showed the error. I seem to have solved the problem though by making a small change on the effected page and saving (I changed the title then changed it back), this seems to have forced the cache to be reloaded and the problem is solved.

Hello All,

One solution that worked for me was to disable the gallery!
Try to load it as a regular visitor in the browser (Not logged in),

The gallery didn't exist anymore! (As I disabled it).

Then I re enabled it!

Seems to work over here!

Good Luck!

I'm having a similar problem, but only on mobile, and only on selected galleries.

Its a site on a pretty old version of Squarespace, and I have sometimes had slow loading issues before, but most of the galleries on these pages now aren't loading at all.

First one on the page always loads OK, some of the lower ones load OK, thumbnails all load, but the main image on most of the galleries isn't loading at all.

Again, this is only happening on my iphone (and other iphones I've tested it on). No problem on desktop browsers.

These are the pages that are primarily affected

https://www.johnhalldesign.com/#/web/

https://www.johnhalldesign.com/#/magazines/

I have the same problem. Squarespace support suggested to disable ajax loading. It helped on desktop browsers but on mobile the problem is still present. Squarespace support said they are working on it but do not have an ETA when it will be fixed. I hope no ETA doesn't mean "not any time soon".

Still having this  problem on my website on mobile on any pages that have galleries.  Been going on for several months now and is really a problem,.  Basically on any pages the have galleries, the first one on the page loads, and a few of the older ones at the bottom of the page load, but the majority on the page only the thumbnails load, but the main image doesn't

This is happening ONLY on mobile.  Desktop view is fine.

Anybody found a solution, or heard from Squarespace what to do?

Here, again are the example pages:

https://www.johnhalldesign.com/#/web/

https://www.johnhalldesign.com/#/magazines/

@johnhalldesign are you still experiencing this issue? What version of Squarespace is your site on? I have a client on a 7.0 site that's experiencing image loading issues and found this thread. Curious if there's a fix before I reach out to support. Seems to happen on Safari and Chrome browser on iOS so far, thought it was related to network connectivity, but seems it happens on LTE or wifi on mobile. Not sure about android as yet.

Yes @HyltonTech still having the issue on mobile, usually on Safari.  I did just try Chrome, and mostly broken there too, though a few random ones load that don't on safari.

I am on 7.0 on this site.  Haven't reached out to support, but really have to find a solution, or rebuild the site in a newer version of SS (or in Wordpress).

No problems on desktop.

One possible though is that some of the older galleries that have smaller sized images seem to be loading, so wondering if the issue is due to image size?

Support has told me so far to try the usual tricks, clearing cache, updating iOS etc, but nothing works so far. The tech showed a video of them browsing the galleries but couldn't recreate the problem on their end which makes this harder to diagnose, but both my client and myself are seeing the same issue.

My plan is to change from a slideshow to a grid gallery, (better UX anyway) and hopefully it resolves itself that way.

Otherwise, I'm sure there's just some nebulous gremlins at play here that prob need special debug tools on iOS to truly figure what's going on here.

Just came across this issue while building a new website using Thumbnail galleries - Chrome was just not loading in some images but they would show on the thumbnail row. I fixed it by simply unticking the auto crop option in the gallery settings. Not ideal as the images are now not full size to the grid, but at least it doesn't look 'broken'.

On 7/2/2024 at 7:38 PM, mattarnold68 said:

Just came across this issue while building a new website using Thumbnail galleries - Chrome was just not loading in some images but they would show on the thumbnail row. I fixed it by simply unticking the auto crop option in the gallery settings. Not ideal as the images are now not full size to the grid, but at least it doesn't look 'broken'.

I just experienced this, where removing auto crop would show my gallery images, but the image size is not at the ideal as you pointed. Does someone know if there a way to bypass the "auto crop issue" that causes images to disappear? 

I noticed the same issue recently on one of my websites. When you untick "auto crop images" in the gallery slideshow, it cycles through the images just fine. But when it's checked, the entire gallery goes blank.

Did anyone figure out a fix?

The only thing I can gather is that the problem is happening on Chrome, but not Safari. I cropped the images manually in Photoshop and then re-uploaded them. It "fixes" the problem, but still leaves us in the dark as to why this is happening with auto-crop gallery photos.

On 3/1/2024 at 9:31 AM, johnhalldesign said:

Still having this  problem on my website on mobile on any pages that have galleries.  Been going on for several months now and is really a problem,.  Basically on any pages the have galleries, the first one on the page loads, and a few of the older ones at the bottom of the page load, but the majority on the page only the thumbnails load, but the main image doesn't

This is happening ONLY on mobile.  Desktop view is fine.

Anybody found a solution, or heard from Squarespace what to do?

Here, again are the example pages:

https://www.johnhalldesign.com/#/web/

https://www.johnhalldesign.com/#/magazines/

On which mobile browser you are using?