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Squarepace 7.1 trial not working

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I've started q Sqiarepace 7.1 trial, but nothing works on it.  I can click the paintbrush "style" but its menu doesn't open. I can replace an image int he pixel width recommended for "full bleed' but it's just blurry. I can try to improve its sharpness but it won't do it. 

I do have a Squarespace 5 site, but I wanted to try the 7.1 without importing anything from the old site. I wanted to start over from scratch. I'm finding it impossible to get Squarespace support. 

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