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Domain Transfer Fail

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Hi- I am working with a client that has a GoDaddy domain we are trying to transfer to Squarspace so we can launch his site. He has gone through the process to get the authorization code and tried twice and entered it into Squarespace - both times have failed. The message states that Squarespace ('Transfer Contact') is denying the transfer. I'm at a loss, any suggestions?

Thanks in advance

Ashli

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