Member Area Analytics

Hello, I have two member areas set up. I’m new to member areas and haven’t had any members sign up just yet.

I’m wondering two things:

1. When a member signs into a member area, will the analytics show the name or username of specific users for every login entry or will the analytics only show the IP Address of the user like it does for public facing pages? (If Squarespace analytics will not show the specific username- what plugins, preferably free, do you suggest to accomplish determining which users are logging in and when) . This would be a big help when trying to enforce an acceptable use policy amongst my members.  

2. If a member forgets their login credentials or needs to reset their password for any reason, will I as the site operator be responsible for sending them resetting instructions or does Squarespace automatically send them login support like resetting their password, etc. 

Thanks!  

7 hours ago, wearelitedu said:

1. When a member signs into a member area, will the analytics show the name or username of specific users for every login entry...?

Squarespace Analytics hasn't been updated for Paywall features like Member Sites or Courses, so will not give user account information. The Activity Log does provide some details about visitors to the site, but it is limited to basic information (IP address, OS/browser details, how they found your site). It only shows the last seven days and isn't exportable.

If you need auditing to enforce an AUP then you'll want to use a different platform where you have full control over the server. Squarespace has not been designed for this level of security.

7 hours ago, wearelitedu said:

what plugins, preferably free, do you suggest to accomplish determining which users are logging in and when

It isn't possible to write a plugin to securely record logins to a Member Site, as Squarespace do not provide sufficient access.

7 hours ago, wearelitedu said:

2. If a member forgets their login credentials or needs to reset their password...does Squarespace automatically send them login support like resetting their password

There's a Forgot Password? link in the login window. Clicking this will send them an email to allow them to reset their password.

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Hi Paul, thanks for your response. It seems like incorporating another column to the 'Activity Log' page or adding an additional 'Analytics' page (ex: 'Member Area Activity') that shows member area username and login details like "Username", "Time", "Visitor IP Address" etc.  would be a simple task that adds incredible value for Squarespace site owners who would like more details to monitor their member areas.

Do you know if Squarespace has any plans to update their Squarespace analytics in the above fashion?

I'm thinking this would be incredibly helpful for many Squarespace Site account holders to monitor their member areas login.

Does Squarespace have any plans to update its analytics page options to see member area login info? It seems like incorporating another column to the 'Activity Log' page or adding an additional 'Analytics' page (ex: 'Member Area Activity') that shows member area username and login details like "Username", "Time", "Visitor IP Address" etc.  would be a simple and highly effective task that adds incredible value for Squarespace site owners who would like more details to monitor their member areas.

Do you know if Squarespace has any plans to update their Squarespace analytics in the above fashion?

I'm thinking this would be incredibly helpful for many Squarespace Site account holders to monitor their member areas login.

On 11/29/2023 at 4:38 AM, wearelitedu said:

Does Squarespace have any plans to update its analytics page options to see member area login info?

I'm not aware of any plans. You may want to consider using a third party analytics platform and some custom code to log this information.

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