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Hey, we are suddenly having a loading problem on our squarespace site, ( futureview.com ). We never saw this behavior before, but when you force a full reload/refresh of the site it might completely fail or just take a loooooong time to load. Using the developer tools it looks like this .js item is the culprit...if I'm understanding it correctly https://assets.squarespace.com/universal/scripts-compressed/extract-css-moment-js-vendor-e67ac5a108455ec4edca7-min.en-US.js

I'm not at all sure what the next steps would be to correct this issue. Would welcome any insight and help to figure it out.

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I have been having the exact same problem as @billzilla with assets.squarespace.com/universal/scripts-compressed/extract-css-moment-js-vendor-e67ac5a108455ec4edca7-min.en-US.js. Depending on the day or time, it hangs our nonprofit organization site (democracycollaborative.org) for as long as a minute.  I'm attaching a screenshot of the Chrome developer panel I used yesterday to track what was loading on the site and how long it loads. Of course, when people on Squarespace's help desk load the site, it works fine. But a staff member at another location from where I work had the same experience I did yesterday. The only code injection on our site is what appears to be default footer code. I assume deleting that code would affect some important site function. I would appreciate some specific guidance on what this code does and how to either make it not hang the site or delete it altogether. @tuanphan please weigh in.

Screenshot 2023-12-06 at 11.52.23 AM.png

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10 hours ago, ijpooledc said:

I have been having the exact same problem as @billzilla with assets.squarespace.com/universal/scripts-compressed/extract-css-moment-js-vendor-e67ac5a108455ec4edca7-min.en-US.js. Depending on the day or time, it hangs our nonprofit organization site (democracycollaborative.org) for as long as a minute.  I'm attaching a screenshot of the Chrome developer panel I used yesterday to track what was loading on the site and how long it loads. Of course, when people on Squarespace's help desk load the site, it works fine. But a staff member at another location from where I work had the same experience I did yesterday. The only code injection on our site is what appears to be default footer code. I assume deleting that code would affect some important site function. I would appreciate some specific guidance on what this code does and how to either make it not hang the site or delete it altogether. @tuanphan please weigh in.

Screenshot 2023-12-06 at 11.52.23 AM.png

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@tuanphan The site is democracycollaborative.org. Note that I tried again today to replicate the problem and it did not recur today. The .js script loaded in something like 250 milliseconds on a Chrome incognito page with the "disable cache" option checked on the network inspect tab.

Edited by ijpooledc
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Update: After a second frustrating chat with Squarespace support this afternoon I went ahead and deleted all of the footer code in the code injection section. I think that helped. Loading our home page in private, non-cached browser pages took under 2 seconds. 

That said, I am disappointed that no one on Squarespace's help desk could tell me what https://assets.squarespace.com/universal/scripts-compressed/extract-css-moment-js-vendor-e67ac5a108455ec4edca7-min.en-US.js is. (It still loads after deleting the code injection; it just loads in milliseconds instead of seconds.)  I felt a bit of "blaming the victim" in my last chat with the help desk that annoyed me as well as referrals to unhelpful generic help pages.

I should have gone ahead and followed your advice @tuanphan from the start.

I hope this is indeed the last chapter of the drama.

 

 

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5 minutes ago, ijpooledc said:

That said, I am disappointed that no one on Squarespace's help desk could tell me what https://assets.squarespace.com/universal/scripts-compressed/extract-css-moment-js-vendor-e67ac5a108455ec4edca7-min.en-US.js is.

This file isn't custom code. It is an essential part of Squarespace and manages dates and times in different locales/regions.

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