Jump to content

Pages Not Supported

Go to solution Solved by ChristianEclore,

Recommended Posts

Hello my problem was originally the automatic creation and without my consent of hundreds of page folder named J, which I can not delete but now I have a J [NOT TAKEN INTO ACCOUNT] which is in my main menu that is placed in the middle of my design. I have to launch the site tomorrow I do not know how to get out to delete this page I can not delete.
has anyone had this kind of problem and how can I delete it?
Sincerely Christian

Link to comment

I've never heard of any problems like this. What happened around this:

48 minutes ago, ChristianEclore said:

automatic creation and without my consent of hundreds of page folder named J

Can you share your website URL and some screenshots of this in your dashboard?

Is this a very recent problem? Have you spoken to Squarespace Support?

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

🔌 Ghost Squarespace Plugins (Referral link)
📈 SEO Space (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲 SQSP Themes (Referral link) 
Spark Plugin (Referral link) 

 Did I help? Buy me a coffee?

Link to comment

Thank you Ziggy. for your reply. 
I don't know why when I created a "Dossier" page at some point, the editor bugged and as a result I have lots of "folder" pages named J as in the following image and some of them are impossible to move and become J[NOT SUPPORTED].
As for Technical Support, they don't answer so I turned to the forum to see if anyone had already had the same problem.

site : https://www.eclore-le-jeu.fr

Capture d’écran 2023-11-09 à 10.28.24.png

Capture d’écran 2023-11-09 à 10.28.54.png

Link to comment

Apart from getting on the live chat for support, I would suggest clearing your browser cache and deleting these folders, hopefully it doesn't happen again. Errors in any injected code may also be to blame for this, do you have any custom coding added to the website?

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

🔌 Ghost Squarespace Plugins (Referral link)
📈 SEO Space (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲 SQSP Themes (Referral link) 
Spark Plugin (Referral link) 

 Did I help? Buy me a coffee?

Link to comment
1 hour ago, ChristianEclore said:

but I can delete it.

No need to do that, but sharing it and anything you have in code injection or code blocks might help us understand what's going on.

Edited by Ziggy

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

🔌 Ghost Squarespace Plugins (Referral link)
📈 SEO Space (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲 SQSP Themes (Referral link) 
Spark Plugin (Referral link) 

 Did I help? Buy me a coffee?

Link to comment
  • Solution

Hello, I've just received a reply from Square Space engineer: he asks me to use the mobile application to delete unwanted pages and folders. Using this system, I can indeed delete all the pages I want. I give this information to the attention of future users who have the same problem as me.
Thanks to Ziggy for his help and solicitation.
I'm going to mark this post as resolved.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.