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No response from Customer Support

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Hello Squarespace team!

I have two cases logged with support and no response for days now, references 9221351 and 9213580 regarding an issue publishing my website and no response for days now.

Quite unnaceptable to have this poor quality of support for something that is probably a 2 minute fix, still nobody assigned to the case!

Is there a phone number we can reach to make sure our issues aren't ignored?

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7 minutes ago, vlad91 said:

Hello Squarespace team!

I have two cases logged with support and no response for days now, references 9221351 and 9213580 regarding an issue publishing my website and no response for days now.

Quite unnaceptable to have this poor quality of support for something that is probably a 2 minute fix, still nobody assigned to the case!

Is there a phone number we can reach to make sure our issues aren't ignored?

Unfortunately Squarespace doesn't offer phone support. 

Sayre

Design: (Recently rolled into the Italian Journey under Services)

Author Coordinates: https://bio.site/sayreambrosio

Italian Journey: https://bio.site/ambrosiosjrnyhm

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I can't comment on Squarespace support except to echo what @sayreambrosio said. You can contact them via the support form (which I believe you've already done) or via live chat (Monday to Friday
4am to 8pm EST). 

This is a peer-to-peer forum where Squarespace users help other users so, if you have a question that we could answer (because it does not require hands-on support) then we will be happy to try to help.

Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.

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