Jump to content

Problem with ading a user to Google Workspace

Recommended Posts

I currently have 3 users on the 'Personal Plan', for the past 4 days I have been trying to add a new user to Google Workspace to use an email address with my domain. However, each time I try, I get the payment loading screen below which never loads, waiting as long as 30 mins. This is frustrating since I can't have it done directly from Google Workspace. I'd highly appreciate it if someone can provide a solution ASAP, this is urgent at this point and hurting my business.


Link to comment
  • Replies 3
  • Created
  • Last Reply

Top Posters In This Topic

On 11/3/2023 at 4:15 PM, Godfrey said:

each time I try, I get the payment loading screen below which never loads, waiting as long as 30 mins

The forum community would love to help but we are unable to assist when you are experiencing a technical issue with the platform. Please contact Squarespace Customer Care directly using this contact form. Squarespace employees do not routinely respond to requests for support via the forum (see item 7 of the forum guidelines).

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

Link to comment
  • 4 weeks later...

Hi there was there a solution provided by Squarespace?

I am having the same issue and still waiting on an email response from Squarespace support. 

I get the same issue in Edge, Chrome, Brave and on my mobile device running IOS with chrome and safari. 

Browser logs show {"reason":"SUBSCRIPTION_COULD_NOT_BE_FOUND"}

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.