Problem with ading a user to Google Workspace

I currently have 3 users on the 'Personal Plan', for the past 4 days I have been trying to add a new user to Google Workspace to use an email address with my domain. However, each time I try, I get the payment loading screen below which never loads, waiting as long as 30 mins. This is frustrating since I can't have it done directly from Google Workspace. I'd highly appreciate it if someone can provide a solution ASAP, this is urgent at this point and hurting my business.

On 11/3/2023 at 4:15 PM, Godfrey said:

each time I try, I get the payment loading screen below which never loads, waiting as long as 30 mins

The forum community would love to help but we are unable to assist when you are experiencing a technical issue with the platform. Please contact Squarespace Customer Care directly using this contact form. Squarespace employees do not routinely respond to requests for support via the forum (see item 7 of the forum guidelines).

Hi there was there a solution provided by Squarespace?

I am having the same issue and still waiting on an email response from Squarespace support. 

I get the same issue in Edge, Chrome, Brave and on my mobile device running IOS with chrome and safari. 

Browser logs show {"reason":"SUBSCRIPTION_COULD_NOT_BE_FOUND"}

Also having this issue for one of my clients and it's impacting their business. Still haven't heard back from Squarespace support in days. This is ridiculous!