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Domain Not Connecting -- "This Website is Pending Domain Owner Verification"

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Hi There -

I have completed the process to disconnect domains from a previous squarespace site and connect the domains to the new site. I manually added the Squarespace Nameservers as per the instructions. But it has been an hour since the sites were connected and I am getting a "This Website is Pending Domain Owner Verification" error.

Can you please advise how to rectify this as I cannot add verification CNAME records to GoDaddy or Squarespace.

Screenshot 2023-10-27 at 11.46.50 AM.png

Screenshot 2023-10-27 at 11.46.57 AM.png

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You should have received an email that will allow you to verify ownership, if you haven't received that you will need to check which email address the domain is registered with.

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
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5 minutes ago, Ziggy said:

You should have received an email that will allow you to verify ownership, if you haven't received that you will need to check which email address the domain is registered with.

Hi Ziggy - I haven't gotten an email. Would this be coming from Squarespace or Godaddy? Is there any other way to verify? This is urgent

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It will come from your current domain registrar, which sounds like Godaddy.

I would contact support on Godaddy first and speak to them, there's not much assistance or Squarespace Support can be at this moment.

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

🔌 Ghost Squarespace Plugins (Referral link)
📈 SEO Space (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲 SQSP Themes (Referral link) 
Spark Plugin (Referral link) 

 Did I help? Buy me a coffee?

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Though that said, it might be that the verification is needed by Squarespace, so try contacting their support too.

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

🔌 Ghost Squarespace Plugins (Referral link)
📈 SEO Space (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲 SQSP Themes (Referral link) 
Spark Plugin (Referral link) 

 Did I help? Buy me a coffee?

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Just now, Ziggy said:

It will come from your current domain registrar, which sounds like Godaddy.

I would contact support on Godaddy first and speak to them, there's not much assistance or Squarespace Support can be at this moment.

I received this email which suggests that the verification is in progress. Is there a manual action that needs to take place?

Screenshot 2023-10-27 at 12.06.34 PM.png

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Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

🔌 Ghost Squarespace Plugins (Referral link)
📈 SEO Space (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲 SQSP Themes (Referral link) 
Spark Plugin (Referral link) 

 Did I help? Buy me a coffee?

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  • 2 weeks later...
  • 4 months later...

This should resolve it!

For anyone experiencing this problem, try adding a manual TXT record to double verify ownership. There are certain registrars (godaddy, Wix, etc.) who, even though the DNS records look connected, need additional verification in the DNS records. No one says this. Everything looks connected on Squarespace side, but when you go to your domain, you get the dreaded 'Pending Owner Verification' note. Here is what you do:

1. Go into the domain's DNS settings within Squarespace. 

2. Copy the string of letters/numbers next to the verify.squarespace DNS entry (see pic below)

3. Login to your domain registrar (godaddy, wix, etc.) and navigate to your DNS settings. Go through any security measures needed to be able to edit the DNS records manually. Sometimes this means text or email verification. You are going to be adding a new record, so you need full access. 

4. Create a new TXT record (not DNS, scroll down until you see a TXT section and click Add New)

5. Enter the following values:

  • Alias/Host/Host Name leave blank. If this doesn't work, try typing '@' here
  • Points to - Paste the code you copied earlier 
  • If there is a section asking you to confirm the Type or Record Type - select TXT or TXT Record

6. Save the record

This will manually verify ownership and should get your site back online pretty quickly

★★★ Don't delete the orginal DNS record that you copied! Leave it as you found it.

★★★ If Squarespace is not letting you access the DNS records of the domain at all (the option to click on DNS settings disappears, it is because it thinks your site is already perfectly connected. You need to disconnect the domain, then re-add the domain. Select 'other' for provider, and select 'No, Connect via DNS' when asked which method you want to use to connect. This will give you access to the DNS records again (don't close the window after it connects or it will be hard to get back to!). If you do this, Squarespace will generate a new verify.squarespace DNS record, so you will need to copy this, as outlined above, and in addition to following the steps above, replace the DNS verify.squarespace record within registrar's domain settings with the new code, so both are up to date.

Hope this helps someone! 

Screenshot 2024-03-19 at 11.29.22 AM.png

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