Anyone Able to Sync with Printful?

Is anyone else having an ongoing sync issue with Printful/Squarespace 7.1?

I launched a new site in September (last month) and a few weeks after launch, on October 17, I started experiencing data sync issues (unable to sync) and my shop has basically been shut down for a week now as a result. Orders cannot come in from Squarespace and I cannot push product out of Printful (to Squarespace). Printful logs show a Squarespace client side server time out issue, but I am at the end of my wits trying to find out if Squarespace is doing anything to actually try to resolve this. I have reached out to them a lot...never getting an answer other than we're looking into it. Not very comforting because it has been a week now that I've been basically unable to run a commerce business on Squarespace Commerce.

I wondered if this is chronic with Printful/Squarespace or if mine is an isolated incident. Super frustrating and literally costing me. If it has happened to you, how did you resolve it?

I had this issue too and reached out to the Sqaurespace chat.
They told me to un-sync.
And then re-sync.
And that seemed to do the trick for me.

The one thing I can't solve is that some of my deleted items keep reappearing in my Merch panel in Squarespace every time the page reloads.
So Squarespace is looking into it further and will get back to me.

This has happened twice to me so far. The first time it resolved when Squarespace fixed their Instagram sync issue (they had in September). Coincidence?  But before that fix, they also told me to unsync and resync, just as you did. That created a huge unforeseen issue...

The problem is that if you use Printful, disconnecting your Printful store from Squarespace effectively deletes your entire store on Printful. (I told Squarespace afterwards never to tell anyone to do that). Printful strongly advises against doing this as well for the very reason that it deletes all your synced products. So I spent literally the next three days rebuilding 2.7K product variants one by one to reconnect my Printful inventory to Squarespace. Not fun at all to say the least.

Printful confirmed there is no other (or automated) way to do it. So If you disconnect/unsync your Printful store in Squarespace, you are basically opening a new store after that, syncing products one by one. I have no appetite to rebuild my shop every month as I have hundreds of products and thousands of variants. So I am hoping that between them they can actually find and fix the problem.

Apparently they are now talking (SS and Printful) and most recently I heard that the issue is linked to an AWS API. I was encouraged they at least found the cause, but my store has been unsynced for nearly two weeks now (no orders can come through), so basically after the first four weeks when my store worked with Squarespace/Printful, it is now dead. I am looking at other ecomm platforms that might be more functionally stable but would prefer not to have to switch and rebuild. If this is not done after one month, however, I will have no choice but to move my site to another platform as Printful noted this is only happening with the SS integration.

Hmm disconnecting didn't delete my items (thankfully).

And of course, the syncing issue is happening AGAIN.

This is very annoying...