Image Size Issue

Hello everyone, 

I've been having an issue and I'm wondering if anyone has encountered a similar thing. I've spoken to the Squarespace chat help a couple of time and they've told me that the issues is caused simply by their image size optimization feature which attemps to adjust images and layout proportions so that your site works visually when moving from computers to mobile devices and so on. 

The issues I'm encountering is that I can the homepage I'm working on looking good on my IMac screen in both the computer and mobile test views, but when I switch over to my laptop it does not look like I want it (I've attached screenshots of what it looks like moving from Imac desktop to Laptop screen). 

The support chat folks told me I may be able to prevent this from happening with some code, but don't know how to code. 

Has anyone has this issue and been able to solve it? Did you have to do some sort of coding or was there another solution?

Any help would be appreciated.  Thanks, Josh

Hi,

You mean image is cut off on screenshot 2 & you want to prevent this?

Yes. I ended up just bailing on that template and starting fresh with another one. What I'm trying to do seems to be working better with this new one. 

So, tangled up in some Squarespace image size hiccups. Support dropped the knowledge that it's their optimization feature doing the dance, and a potential fix involves diving into the coding world. Now, I'm no coding maestro either, so wondering if anyone out there has cracked this nut without getting too deep into the coding labyrinth?

Here's a thought: Before uploading, try to compress image. Heard it can smooth out some of these bumps in the visual journey! Any insights or experiences would be gold right now!