Kaxel Posted October 18, 2023 Posted October 18, 2023 Looking for help regarding accurate tax collection for international sales related to digital download products + stripe. It's a bit of a cluster - This is one of those scenarios where we keep going round and round with customer support from multiple companies with no answers - coming here hoping for someone who can help with a clear path forward. CURRENT SETUP: Digital products are set up for sale on Squarespace and Stripe is attached as the payment processor. Sales are based out of North Carolina and that is the only place collecting taxes at this point. PROBLEM: We need taxes automatically calculated for all locations - including international. ATTEMPTED SOLUTIONS: TaxJar - we were told by TaxJar that they do not recommend that we use this solution (long email) - AND - the accountant doesn't want us using TaxJar. Avalara - ruled that out after receiving sub-par customer service, reading reviews, and received a crazy high quote from a sales rep. LATEST RECOMMENDATION FOR SOLUTIONS: The accountant recommends that we set up checkout through Stripe. AND - Ralph (from Stripe) shared this: FROM RALPH: It looks like you are using a custom checkout powered by Squarespace and this is not a Stripe Checkout. Stripe Checkout is a prebuilt, optimized payment form that lets merchants selling one-time or subscription products easily and securely accept payments online. ISSUE WITH LATEST RECOMMENDATION: How can I set this up through Stripe Checkout so that clients can still receive a unique link for their digital download? Thank you in advance for any help/advice on this scenario!
paul2009 Posted October 18, 2023 Posted October 18, 2023 (edited) 39 minutes ago, Kaxel said: How can I set this up through Stripe Checkout I am sorry to be the bearer of bad news, but you cannot use a custom Stripe checkout. Squarespace prioritise security, reliability, and ease of use, and this restricts the customisation that is possible in critical areas like the checkout. That said, what issues are experiencing with the built-in checkout that takes payments via Stripe? Edited October 18, 2023 by paul2009 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.
velocifriend Posted October 30, 2023 Posted October 30, 2023 I'm having a similar problem selling Member Area/Digital Products subscriptions internationally. Customers from the EU that joined one of my Member Areas before I manually enabled all the EU tax rates have never been charged VAT, despite still being members charged every month now that all the EU VAT rates have been added manually. I'm scared the only solution will be to cancel all these memberships from EU customers and ask them to re-join so VAT will be collected.
Solution Kaxel Posted November 2, 2023 Author Solution Posted November 2, 2023 The client I'm working with found a good tax consultant who has been guiding us through the process on the tax side. It's been a huge help to have someone to monitor thresholds and explain "Nexus", etc... Not sure if that is an option for you, but it's allowed us to move forward with better peace of mind regarding taxes. It's a tough topic to navigate, unfortunately. It's strange that the VAT tax wouldn't attach on to future recurring payments for your members. It seems that should automatically be added to future charges as soon as you implement it.
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