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Can't add a physical product

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I'm setting up my store and the only thing left is to add a physical product. I realize there are a few different ways to do this, but I run into the flipping squarespace square (i.e. death spiral) every time I try. The most basic way is to click "Add Product" then "Physical" and it starts flipping forever with the message "creating product..." underneath. I've tried different browsers and get the same message. Any help would be great! Thanks.

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This obviously shouldn't happen! It's difficult for forum users to help you troubleshoot this so I encourage you to contact Squarespace directly by raising a ticket through Squarespace Customer Care

About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. 
Content: Links in my posts may refer to SF Digital products or may be affiliate links.
If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too.

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