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Custom domain is not showing up in URL for our product pages.

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Hello everyone,

Just noticed that our product pages in our store is still using SquareSpace's Built-in domain and not our custom domain. I'm having a hard time pin pointing where it should be changed.

Basically when a customer clicks on the Buy button here, https://www.gtwoodproducts.com/accessories , it takes them to the product page in question.

All products in our Accessories page have this problem once the Buy button is clicked.

The other issue is when we go back to the home page from a product page, the Built-in domain remains. It's weird.

Is it something we are doing wrong?

Thank you in advanced!

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  • 2 weeks later...
On 10/9/2023 at 3:30 PM, GTStairs said:

Just noticed that our product pages in our store is still using SquareSpace's Built-in domain and not our custom domain.

It is working fine for me (see screenshot below). I recommend that you test your site in a private/incognito browser window because, if you are logged into Squarespace and have permissions on a site, you will automatically be redirected to the built-in domain. 

image.thumb.png.c2802a60a24076ac823f458951e3ee21.png

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About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
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