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dns settings problem

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Hello,

I bought a domain from Squarespace and I want to change it with my existing Shopify website's domain. However, I am unable to set up my DNS settings on the Squarespace domain page. Every time I try to add a new record, I get the error message "Custom record not saved. We were unable to save this record. Try again later. If this problem continues, contact Customer Support." It has been almost 2 weeks. I am trying to edit my Google Workspace DNS settings, but there is no button for editing or making changes. When I click on the "Add present" button, it only brings up the default settings. Can anyone who has knowledge about this issue help me?

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image.thumb.png.dde7b547ab66c0395bdc500ce4595f70.png

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were you able to delete by this time? Im having the same problem.

I cannot delete the Squarespace defaults .... squarespace is such a headache.  tried it several times already ... and there is now human support. ...    I just need to add a custom record ... I would appreciate an update from you guys.

 

30.04.2024_23.17.53_REC.png

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I'm having the same problem, I cannot delete that default setting in order to create an A record to point to my own server. is there anyone watching this forum and helping customer here? it's frustrating to use Squarespace service here. 

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its work for me! in order to delete the default you need to create a new account and then invite that account now you can manage to delete the default on that new account, and add new CNAME

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On 5/9/2024 at 5:21 PM, Ardavan said:

To anyone like me that faces this problem and gets no answer from CS.

Go to Permissions, invite another account (use your other email), and make changes with this new manager account. It worked for me! Hope to help others with rush:)

This worked for me 

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On 4/30/2024 at 6:21 PM, RaffiCat said:

were you able to delete by this time? Im having the same problem.

I cannot delete the Squarespace defaults .... squarespace is such a headache.  tried it several times already ... and there is now human support. ...    I just need to add a custom record ... I would appreciate an update from you guys.

 

30.04.2024_23.17.53_REC.png

I know right I don't know why I even chose Squarespace it's so tiresome 😫😭😭 we are trying to do our jobs at its just making everything hard why did they change from Google Domains 😭😭 for real am jus tryin' to add a simple DNS and it's refusing yet I paid for the domain and trusted them 😭😭😭

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34 minutes ago, Harish_G said:

Having lots of trouble just to configure DNS

Can you tell us which records you are trying to add and the domain you are trying to update? If you are trying to add the default records for a Squarespace website (as your screenshot suggests) you should be able to do this by adding a preset (the button in the top right of your image).

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On 5/9/2024 at 3:21 PM, Ardavan said:

To anyone like me that faces this problem and gets no answer from CS.

Go to Permissions, invite another account (use your other email), and make changes with this new manager account. It worked for me! Hope to help others with rush:)

THIS WORKED FOR ME!!! BUT HECK THAT WAS PAINFUL TO FIGURE OUT

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On 5/10/2024 at 6:21 AM, Ardavan said:

To anyone like me that faces this problem and gets no answer from CS.

Go to Permissions, invite another account (use your other email), and make changes with this new manager account. It worked for me! Hope to help others with rush:)

  On 5/10/2024 at 6:21 AM, Ardavan said:

To anyone like me that faces this problem and gets no answer from CS.

Go to Permissions, invite another account (use your other email), and make changes with this new manager account. It worked for me! Hope to help others with rush:)

This worked for me ...Thanks
It's really bad and disappointing that we have to deal with it like this

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