dns settings problem

Hello,

I bought a domain from Squarespace and I want to change it with my existing Shopify website's domain. However, I am unable to set up my DNS settings on the Squarespace domain page. Every time I try to add a new record, I get the error message "Custom record not saved. We were unable to save this record. Try again later. If this problem continues, contact Customer Support." It has been almost 2 weeks. I am trying to edit my Google Workspace DNS settings, but there is no button for editing or making changes. When I click on the "Add present" button, it only brings up the default settings. Can anyone who has knowledge about this issue help me?

Thank you for reply, problem solved. I am adding the solution below for people who will have the same problem.

" 

In order to add the A record you will need to delete the Squarespace Default. To do that click the link here:   
  
https://platinum-cat-xpfl.squarespace.com/config/domains/managed/eyfelcosmetic.us/dns-settings  
  
And then click the trash can next to Squarespace Default.

Once you've done that let me know and I can help you add the records to point to Shopify. For reference, we will be going through the steps in this guide:   
 
Pointing a Squarespace domain: https://support.squarespace.com/hc/en-us/articles/215744668?source=search

Wonderful! Now you will need to scroll down to custom records and add the following record:  " 

thank you i wasnt sure if i should remove the default or whether im messing up when i do
had the same issue and it worked for me now too ty 🙂

Thank you a lot! You saved my life by this short tutorial to add new dns!

I dont have permissions to click that 1st square space link

This did not work for me:

1. I have no permision to acess the link you shared.

2. I cqannot delete my DNS default settings because the system does not allow me to. 

@SandroLo   i'm having the same problems 

its not letting me becaouse i don't have permision  

and the same this the system isn't allowing me to aswell

Got the same problem as you guys. Not letting me delete or add anything.

were you able to delete by this time? Im having the same problem.

I cannot delete the Squarespace defaults .... squarespace is such a headache.  tried it several times already ... and there is now human support. ...    I just need to add a custom record ... I would appreciate an update from you guys.

i also have the same issue any solution yet?

Same Problem

I have the same issue. 
Can't delete default records.
Can't add custom records.

This happens for all of my domains.

See console for error.

I also got the same problem. I cannot delete the Squarespace Defaults and add Custom Records. Could you please help me out? 

chalk up another one who cant delete the default and support has been NO HELP

I'm having the same problem, I cannot delete that default setting in order to create an A record to point to my own server. is there anyone watching this forum and helping customer here? it's frustrating to use Squarespace service here. 

I have the same issue. 
Can't delete default records.
Can't add custom records.

I have no permision to acess the link you shared.
 

I have the same issue. 
Can't delete default records.
Can't add custom records.

To anyone like me that faces this problem and gets no answer from CS.

Go to Permissions, invite another account (use your other email), and make changes with this new manager account. It worked for me! Hope to help others with rush:)

its work for me! in order to delete the default you need to create a new account and then invite that account now you can manage to delete the default on that new account, and add new CNAME

On 5/9/2024 at 5:21 PM, Ardavan said:

To anyone like me that faces this problem and gets no answer from CS.

Go to Permissions, invite another account (use your other email), and make changes with this new manager account. It worked for me! Hope to help others with rush:)

This worked for me 

On 4/30/2024 at 6:21 PM, RaffiCat said:

were you able to delete by this time? Im having the same problem.

I cannot delete the Squarespace defaults .... squarespace is such a headache.  tried it several times already ... and there is now human support. ...    I just need to add a custom record ... I would appreciate an update from you guys.

 

I know right I don't know why I even chose Squarespace it's so tiresome 😫😭😭 we are trying to do our jobs at its just making everything hard why did they change from Google Domains 😭😭 for real am jus tryin' to add a simple DNS and it's refusing yet I paid for the domain and trusted them 😭😭😭

Same Here. Getting the same issue.. Having lots of trouble just to configure DNS. Can some one from the SquareSpace Community take look on this issue.. seams this is the blocker to add the new DNS record.

On 5/9/2024 at 3:21 PM, Ardavan said:

To anyone like me that faces this problem and gets no answer from CS.

Go to Permissions, invite another account (use your other email), and make changes with this new manager account. It worked for me! Hope to help others with rush:)

THIS WORKED FOR ME!!! BUT HECK THAT WAS PAINFUL TO FIGURE OUT

On 5/10/2024 at 6:21 AM, Ardavan said:

To anyone like me that faces this problem and gets no answer from CS.

Go to Permissions, invite another account (use your other email), and make changes with this new manager account. It worked for me! Hope to help others with rush:)

Same issue here and with added complexity of attempting to transfer a domain from another registrar.   Currently in the uneasy purgatory between transfer requested and pending approval by current DNS provider.  Cannot really get ahead of the game by setting DNS records properly at Squarespace because the default A and CNAME records cannot be deleted and redefined in advance.  Have to wait for the transfer, site breakage, and then fix.  Fun process Squarespace... I this workflow needs a re-think.