aslklc1 Posted October 4 Share Posted October 4 Hello, I bought a domain from Squarespace and I want to change it with my existing Shopify website's domain. However, I am unable to set up my DNS settings on the Squarespace domain page. Every time I try to add a new record, I get the error message "Custom record not saved. We were unable to save this record. Try again later. If this problem continues, contact Customer Support." It has been almost 2 weeks. I am trying to edit my Google Workspace DNS settings, but there is no button for editing or making changes. When I click on the "Add present" button, it only brings up the default settings. Can anyone who has knowledge about this issue help me? Link to comment
paul2009 Posted October 5 Share Posted October 5 11 hours ago, aslklc1 said: I get the error message "Custom record not saved. We were unable to save this record. Try again later. If this problem continues, contact Customer Support." It is very difficult for forum users to troubleshoot error messages as we are also Squarespace customers and we do not have access to your settings. When you’re experiencing an issue or an error message, you are encouraged to inform Squarespace directly by raising a ticket through Squarespace Customer Care. About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
aslklc1 Posted October 5 Author Share Posted October 5 Thank you for reply, problem solved. I am adding the solution below for people who will have the same problem. " In order to add the A record you will need to delete the Squarespace Default. To do that click the link here: https://platinum-cat-xpfl.squarespace.com/config/domains/managed/eyfelcosmetic.us/dns-settings And then click the trash can next to Squarespace Default. Once you've done that let me know and I can help you add the records to point to Shopify. For reference, we will be going through the steps in this guide: Pointing a Squarespace domain: https://support.squarespace.com/hc/en-us/articles/215744668?source=search Wonderful! Now you will need to scroll down to custom records and add the following record: " website-services and paul2009 1 1 Link to comment
foolish Posted October 25 Share Posted October 25 thank you i wasnt sure if i should remove the default or whether im fucking up when i do had the same issue and it worked for me now too ty :) Link to comment
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