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Donation Block with a Form Field, what is that "2"?

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I've used a donation block in the past without problems. This year, the org asked if we could ask the donator for one optional field ( "In Honor Of", a short text field). I found that the donations block has "Add Form Fields" and so I added the single TEXT field called "In Honor Of". As far as I can tell it works as expected but with on ugly exception. 

Without any added form fields the checkout process has the normal 1,2,3,4 checkout process for 1. Your Account, 2, Your Contribution, 3. Payment and 4. Review and donate.  When you've added a Form Field it makes step 4 become a step to provide any form fields and moves Review and Donate to step 5. The ugly part is the title it gives this new Step 4. In my case it gives Step 4 the title "2". Just the number 2. 

I've included screen shoots showing the live Donate block with the odd Step 4 title and others that show as my settings for the Donation Block. Any ideas what might be causing this and/or suggestions to resolve this? (other than using external donation plugin ... for now)

PS: As I'm entering this I realize it may be important to note that this is a 7.0 website, not 7.1. Ugh. I'll try a test on a 7.1 site to see if it's version specific.





Edited by davekorns
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3 minutes ago, davekorns said:

When you've added a Form Field...it gives Step 4 the title "2". Just the number 2. 

This looks like a bug. I'd recommend that you inform Squarespace directly by raising a ticket through Squarespace Customer Care, if you haven't already done so.

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I agree, I probably should. However, in the mean time I added the same kind of Donation Block to another 7.1 site I have and it displays more correctly as Step 4. Additional Information. 

So it seems this is a 7.0 bug/issue that has been fixed or works correctly in 7.1. Are bug reports still being handled and addressed by Squarespace for 7.0 websites? (sorry, I haven't been keeping up)

I've put off upgrading this site to 7.1 but now notice there is a prototype 7.0 to 7.1 conversion tool.  Maybe I should ...

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  • 2 weeks later...
  • Solution

As a further update I can report that I submitted this as support case. It is a known problem being worked on for a future release AND there is a workaround that resolved the problem for my case. If you encounter this, try adding a second donate-block to the page. I created an identical donate-block just below my original, could see the proper “4. Additional Information”, and then deleted my original donate-block. Solved my problem.

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