Filth_Latex_Clothing Posted September 27, 2023 Posted September 27, 2023 Hello, My business is based in NL, I have all shipping zones and tax set up correctly. I see an issue, when looking on the mobile, not mobile view on the desktop because it makes it not so big an issue. Customer, based inn the US for example, wants to purchase a dress on their mobile. When they go to checkout they automatically see the additional 21% added on because the default shipping address is NL. If they then decide to go further Apple Pay corrects this and if they choose credit cards and Paypal it is only corrected when they put in their shipping details. I think this is a very confusing customer experience. Is there any work around for this? I think it is a required field for default shipping otherwise it is the US. Thanks!
Jjill Posted October 3, 2023 Posted October 3, 2023 By default, it seems Squarespace inputs the tax rate of where my business is located (state) on the cart screen. Most of the time my customers won't be charged these taxes because they are not in my state. Is there a way for this not to calculate until the customer inputs their address? Has anyone figured out another way around this?
Jjill Posted October 11, 2023 Posted October 11, 2023 It is confusing to the customer as it automatically adds the incorrect tax amount of the default state, then corrects it later. Not very customer friendly. Is there another way of having the correct amount of taxes collected from the first screen?
Filth_Latex_Clothing Posted October 12, 2023 Author Posted October 12, 2023 Apparently not, I had to put a big blurb with every product about the correct tax being applied when the correct address is inputted at Delivery Methods. I opened a ticket about it and was told this is inconvenient and that they sent it to their developers.....
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