Jump to content

Calculating Taxes

Recommended Posts

Posted

Hello,

My business is based in NL, I have all shipping zones and tax set up correctly. I see an issue, when looking on the mobile, not mobile view on the desktop because it makes it not so big an issue.

Customer, based inn the US for example, wants to purchase a dress on their mobile. When they go to checkout they automatically see the additional 21% added on because the default shipping address is NL. If they then decide to go further Apple Pay corrects this and if they choose credit cards and Paypal it is only corrected when they put in their shipping details.

I think this is a very confusing customer experience. Is there any work around for this? I think it is a required field for default shipping otherwise it is the US.

Thanks!

  • Replies 3
  • Views 1.7k
  • Created
  • Last Reply

Top Posters In This Topic

Posted

By default, it seems Squarespace inputs the tax rate of where my business is located (state) on the cart screen. Most of the time my customers won't be charged these taxes because they are not in my state. Is there a way for this not to calculate until the customer inputs their address? Has anyone figured out another way around this?

  • 2 weeks later...
Posted

It is confusing to the customer as it automatically adds the incorrect tax amount of the default state, then corrects it later. Not very customer friendly. Is there another way of having the correct amount of taxes collected from the first screen?

Posted

Apparently not, I had to put a big blurb with every product about the correct tax being applied when the correct address is inputted at Delivery Methods.

I opened a ticket about it and was told this is inconvenient and that they sent it to their developers.....

Create an account or sign in to comment

You need to be a member in order to leave a comment

×
×
  • Create New...

Squarespace Webinars

Free online sessions where you’ll learn the basics and refine your Squarespace skills.

Hire a Designer

Stand out online with the help of an experienced designer or developer.