Generic font not working on mobile

Hi,

I see multiple questions about custom fonts not showing on a mobile phone.  Using font face code etc.
For us a generic Squarespace font (Work Sans) is not showing when looking at the site on a mobile phone). But I can't find the solution how to solve that problem. See attached file for the font that is showing.

Anybody know how to correct this?

Thanks in advance,

Can you share your website URL and site wide password?

Hi Ziggy,

pass: site_RROOK_square

the url is https://studiorrook.squarespace.com/

How have you applied the fonts? Are you using Custom CSS of just the fonts in the style menu?

Just the fonts in the style menu. Work Sans is in the generic list.

That's what I thought, but wanted to double-check. I've not seen this problem with the built-in fonts. It could be a browser or cache issue on your phone, can you test on a different browser? 

Chrome and Safari both show the wrong font. On safari I used a private tab, so the cache shouldn't be used?

Honestly I think there's something weird going on with iOS devices not rendering fonts and other styles, it's a problem I've heard about on more than a few occasions (not quite like your situation) but always on iOS. I don't have a solution, but it seems fine on android if that's any consolation.

I would suggest talking to Squarespace Support, even if it's just to report the issue:
https://support.squarespace.com/hc/en-us/requests/new#choose-topic

Okay, thanks for the quick replies, Ziggy.

I will contact  Support.

Cheers.

Richard