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Generic font not working on mobile

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Hi,

 

I see multiple questions about custom fonts not showing on a mobile phone.  Using font face code etc.
For us a generic Squarespace font (Work Sans) is not showing when looking at the site on a mobile phone). But I can't find the solution how to solve that problem. See attached file for the font that is showing.

Anybody know how to correct this?

Thanks in advance,

792c4f7d-5700-4d42-9fc0-85fe2426e1de.jpg

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Can you share your website URL and site wide password?

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
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How have you applied the fonts? Are you using Custom CSS of just the fonts in the style menu?

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
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That's what I thought, but wanted to double-check. I've not seen this problem with the built-in fonts. It could be a browser or cache issue on your phone, can you test on a different browser? 

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

🔌 Ghost Squarespace Plugins (Referral link)
📈 SEO Space (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲 SQSP Themes (Referral link) 
Spark Plugin (Referral link) 

 Did I help? Buy me a coffee?

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Honestly I think there's something weird going on with iOS devices not rendering fonts and other styles, it's a problem I've heard about on more than a few occasions (not quite like your situation) but always on iOS. I don't have a solution, but it seems fine on android if that's any consolation.

I would suggest talking to Squarespace Support, even if it's just to report the issue:
https://support.squarespace.com/hc/en-us/requests/new#choose-topic

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
Squarespace Website Designer
Contact me: 
https://squarefortytwo.com 
Hire me on Upwork!

🔌 Ghost Squarespace Plugins (Referral link)
📈 SEO Space (Referral link)
 SquareWebsites Plugins (Referral link)
 🔲 SQSP Themes (Referral link) 
Spark Plugin (Referral link) 

 Did I help? Buy me a coffee?

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  • 2 weeks later...
  • Solution

Squarespace couldn't see what was going wrong either. But selecting another font from the list, saving that, and then changing back to Work Sans did the trick.

But be aware when doing that, because the new font didn't have all the variables of Work Sans. So after the change I had to submit the original parameters again.

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