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Connecting site to GoDaddy

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I had an issue connecting the site.  Go Daddy updated all of our DNS records and name servers that Squarespace sent me.   Do I need to do anything else on Squarespace (try to connect again) or would the GoDaddy changes make it go live now (24-48hrs for Go Daddy changes to take effect)?

Sorry, I'm completely new to the DNS stuff.

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  • 2 weeks later...

Same issue here.  I have experience with doing DNS records, but not with Squarespace.  I followed the process in Squarespace and still waiting 4 days later with "connection in progress".   All of the videos showing how to do this on YT show an outdated Godaddy DNS screen.  Godaddy has updated the UI so now all we can see is the 2 nameservers and nothing else.  Both of my nameservers are the Squarespace ones givin and yet still nothing.  Can we get Squarespace to update the process for us here.  The guides and process are not working and I'm waiting days to get our new site up.  

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So this is a real problem.  I followed the steps in Squarespace using the Domain I Own link.  Input the domain and Godaddy and 3 days later I check the DNS Records tab for my Squarespace site and its all "records not found".  Godaddy says call Squarespace.  BUT Godaddy sees the nameservers are the proper Squarespace ones.  

And now that Godaddy shows Squarespace nameservers, they lock me out of being able to change them.... SOOO that created a new issue where Google Workspace is now not sending my email through because only part of the DNS records are working and Godaddy changed the Google Workspace MX records... BUT they won't let me access those record to change them back because the nameservers are Squarspace.  They say they can, but they have to send me a verification code to my email (that doesn't work now because they broke the MX records ).  Why is it so difficult in Squarespace to simply do the Godaddy "Domain I Own"?  It clearly doesn't work well. 


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13 hours ago, Turbiville said:

I followed the steps in Squarespace using the Domain I Own link.  Input the domain and Godaddy and 3 days later I check the DNS Records tab for my Squarespace site and its all "records not found".

When you use the automatic option to connect a GoDaddy domain to a Squarespace site then Squarespace will use something called "Nameserver Connect". They will "tell" GoDaddy that your domain records will be managed on Squarespace, instead of GoDaddy. From then on, although you'll pay GoDaddy for the use of the domain, all the domain settings will be managed on Squarespace instead.

It can take up to 72 hours for this process to complete and you should be able to track this progress in the Domains panel (Settings > Domains). It is normal to see errors in the Domains panel during those first 72 hours, but if it is taking longer, or you are concerned about the process, please contact Squarespace Customer Care for assistance. Squarespace doesn’t use this forum to track issues, so won't be aware of your concerns until you contact them. If you experience any difficulties contacting Squarespace, please read how to contact Squarespace.

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About me: I'm Paul, a SQSP user for over 18 yrs and a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
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