"Move Domain" popup doesn't load

Hi, I'm making a website for my portfolio and have made the website before purchasing a domain. Now that the website is primed I would like to move it to a domain I have just bought on squarespace as well (same account), however when I click on "move domain" on the domain's dashboard, it opens a popup asking me to select a destination for my domain, but it keeps loading forever, without ever showing my website.

The website is still unpublished/private and on trial subscription so maybe that's the issue, but I wanted to ask here for confirmation/help if that is not the case

I'll be grateful for any help provided to solve this.

cheers

I would first try clearing your browser cache and reloading it.

If that doesn't work, then you'll need to talk to Squarespace Support:
https://support.squarespace.com/hc/en-us/requests/new#choose-topic

This is happening for me as well. Cleared cache, tried different browsers, tried different devices… no luck. Waiting on Squarespace Support since yesterday.

Solved. Was having the same issue but it turns out the trial site needs to have subscription for domain to be transferred. Won't work on just trial site.