Paolomorena Posted September 13, 2023 Posted September 13, 2023 Hello, I'm trying to add an album of WAV files for paid download. On my website editing page, I'm on the products page for commerce, and I have selected downloads. I've added the information and now I want to add the inventory but I can only add one WAV file (there are ten) and a zipped file seems to take an age for the upload to even get started. What am I doing wrong?
paul2009 Posted September 13, 2023 Posted September 13, 2023 2 hours ago, Paolomorena said: I'm trying to add an album of WAV files for paid download. I can only add one WAV file (there are ten) and a zipped file seems to take an age for the upload to even get started. You can only add one file to each 'digital download product'. That's just how digital downloads function on Squarespace. If there are ten files per product, you will need to place them in a single file, such as a .zip file as you have been trying to do. I do recommend testing the process from a customer's perspective (using different browsers) to ensure users can download their purchase. Regarding the slow upload, if you're experiencing technical difficulties then I encourage you to inform Squarespace directly by raising a ticket through Squarespace Customer Care. Did this help? Please give feedback by clicking an icon below ⬇️ Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional.
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