JacopoLonghi Posted September 13, 2023 Posted September 13, 2023 Hello, I am writing concerning website: https://nextlevelhospitality.ch. In "Contatct" section the form is not visible, beside the fact I have insert it in the CMS: https://nextlevelhospitality.ch/contact. Thank you in advance for your kind help. Regards, Jacopo
tuanphan Posted September 14, 2023 Posted September 14, 2023 Have you setup your email in Storage Option yet? Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message Contact Customer Care - Learn CSS - Buy me a coffee (thank you!)
tuanphan Posted September 15, 2023 Posted September 15, 2023 20 hours ago, JacopoLonghi said: Yes, see below: That's strange. You try disable all code in Code Injection and check again. If it still doesn't work, try contacting SS Customer Care. Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message Contact Customer Care - Learn CSS - Buy me a coffee (thank you!)
JacopoLonghi Posted September 15, 2023 Author Posted September 15, 2023 I do not know how to do that. And I cannot find where to contact SS, can you help me?
Solution paul2009 Posted September 15, 2023 Solution Posted September 15, 2023 1 hour ago, JacopoLonghi said: I cannot find where to contact SS, can you help me? If you experience any difficulties contacting Squarespace, please read how to contact Squarespace. JacopoLonghi 1 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. 🤒 I'm currently in hospital and may not respond quickly to your posts.
JacopoLonghi Posted September 19, 2023 Author Posted September 19, 2023 On 9/15/2023 at 11:33 AM, paul2009 said: If you experience any difficulties contacting Squarespace, please read how to contact Squarespace. It worked perfectly, I could chat with the customer service. They are going to investigate the issue further. Regards, Jacopo paul2009 1
JacopoLonghi Posted September 19, 2023 Author Posted September 19, 2023 Finally I found the reason why. It seems that the following Iubenda banner script is the cause for the contact form not displaying: <script type="text/javascript"> var _iub = _iub || []; _iub.csConfiguration = {"askConsentAtCookiePolicyUpdate":true,"enableFadp":true,"enableLgpd":true,"enableUspr":true,"fadpApplies":true,"floatingPreferencesButtonDisplay":"bottom-right","perPurposeConsent":true,"siteId":3307520,"usprApplies":true,"whitelabel":false,"cookiePolicyId":42691312,"lang":"it", "banner":{ "acceptButtonDisplay":true,"closeButtonDisplay":false,"customizeButtonDisplay":true,"explicitWithdrawal":true,"listPurposes":true,"position":"float-top-center","rejectButtonDisplay":true }}; </script> <script type="text/javascript" src="https://cs.iubenda.com/autoblocking/3307520.js"></script> <script type="text/javascript" src="//cdn.iubenda.com/cs/gpp/stub.js"></script> <script type="text/javascript" src="//cdn.iubenda.com/cs/iubenda_cs.js" charset="UTF-8" async></script> Is there someone that have experiences the same issue? Regards, Jacopo
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