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Email emergency: custom records in DNS

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I've transferred an existing domain to Squarespace and my emails stopped working. So I spoke to the help centre at of Siteground (where my emails are) and they gave me custom MX records to input in the DNS settings and said my emails should start coming through again. However, my emails are still not working. I’m wondering whether Squarespace just doesn’t support this option?

Can any one advise, losing business every hour I can't access my emails!

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It’s difficult to advise you without knowing the domain. What is it?

Have you added the records required for mail (including the MX records) to Squarespace? Can you provide a screenshot?

For more details, see Adding custom DNS records to your Squarespace-managed domain.

Edited by paul2009

About me: I'm Paul. A SQSP User for 18 yrs, I've been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
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