Mobile Videos Not Working - Showing Play Button That Doesn't Work

Hi, 

I have added banner videos for each page on my site, when viewing it in the mobile version on backend it works, however, when looking on my actual mobile the video doesn't work. It displays a play button that you are unable to click on and the video doesn't play it is just a still image.

Please help, thanks.

Please post the URL for a page on your site where we can see your issue.

A link to the backend of the your site won’t work for us, i.e. a url that contains /config/.

Please set up a site-wide password, if your site is not public and you've not already done so.

Post the password here.

Adding a site-wide password does not allow anyone to alter your site. It only allows those with the password to see your site.

Please read the site-wide password and how to share a link documentation to understand how they work.

We can then take a look at your issue.

You may find How to post a forum question post useful.