storycolorcrew Posted September 8, 2023 Share Posted September 8, 2023 I have these short social media videos on our site, they're uploaded to Squarespace (not linked to Vimeo like most of my other videos) and they all seem to work fine on my computer. On my phone (droid) however, it sometimes allows me to play the videos and sometimes the block goes black and it says "Video unavailable. Try playing something else." and I cannot play any of them. Any ideas why this would be happening? Link to comment
Ziggy Posted September 12, 2023 Share Posted September 12, 2023 Have you tried reporting this to Squarespace Support? https://support.squarespace.com/hc/en-us/requests/new#choose-topic Please like and upvote if my comments were helpful to you. Cheers! Zygmunt Spray Squarespace Website Designer Contact me: https://squarefortytwo.com Hire me on Upwork! 📈 SEO Space (Referral link) Ⓜ️ Will Myers' Plugins & Tutorials (Referral link) 🔌 Ghost Squarespace Plugins (Referral link) ⬛ SquareWebsites Plugins (Referral link) 🔲SQSP Themes (Referral link) ✨ Spark Plugin (Referral link) 🖼️Pinch-to-Zoom Gallery Lightbox Plugin (Referral link) ☕ Did I help? Buy me a coffee? Link to comment
KurtChicago Posted February 11 Share Posted February 11 I have 7.1 and all of a sudden the video on my home page will not play on mobile, it plays fine on Desktop. I've had this video on my site for the past. year and experienced zero issues. I was on the chat with Squarespace support who could not resolve the issue. I feel like some aspect of my site is broken. Any suggestions chicagoskycam.com Link to comment
tuanphan Posted February 11 Share Posted February 11 You mean it doesn't autoplay, or it doesn't play even click on play button? Email me if you have need any help (free, of course.). Answer within 24 hours. Or send to forum message Contact Customer Care - Learn CSS - Buy me a coffee (thank you!) Link to comment
KurtChicago Posted February 11 Share Posted February 11 I have two videos on my site, home page and about us. Neither will play on Mobile anymore. They have not played on my new iPhone 15 in a couple weeks. They attempt to load and eventually say, video not available, please try another on a black screen. I've never seen this before. They played on my wife's phone up until yesterday and now same issue. I have cleared all browsing history on all devices and cache. It seems random on which phones they work on. Again, these videos have been on my site for a year with zero issues until last week. I turned off autoplay and still have the same issue. It's a fairly bad look for your website to have blank content and I'm frustrated by the lack of support with SS customer service. Something is clearly broken on my site. Link to comment
paul2009 Posted February 11 Share Posted February 11 (edited) 5 hours ago, KurtChicago said: I have two videos on my site, home page and about us. Neither will play on Mobile anymore. They have not played on my new iPhone 15 in a couple weeks. I would love to help to troubleshoot this but it plays without issue for me every time 🙂. Edited February 11 by paul2009 Me: I'm Paul, a SQSP user for >18 yrs & Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF.DIGITAL. We provide high quality original extensions to supercharge your Squarespace website. Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links. Forum advice is completely free. You can thank me by selecting a feedback emoji. Buying a coffee is generous but optional. Would you like your customers to be able to mark their favourite products in your Squarespace store? Link to comment
KurtChicago Posted February 11 Share Posted February 11 Yes, it's inconsistent. If you visit the site often it will stop working all together. is there something related to cookies or cache files causing this? Link to comment
antonyjames99 Posted February 21 Share Posted February 21 The same is happening to me, did you find a solution? mosaique 1 Link to comment
KarenPascal Posted March 7 Share Posted March 7 has anyone found a solution to this problem? 😞 help Link to comment
MN882 Posted March 8 Share Posted March 8 Same issue here Video on homepage and 'about' page does not work on iphone, ipad. No matter which 'browser' is used on Apple devices, the videos just do not work...they load for a while, they say they have failed to play. Apart from this - across all devices - the websites are loading slower. On 7.1. my issues are identical to that posted above It does work on all Android devices (Google Chrome, Samsung Browser, Edge, Mozilla). Link to comment
ESJAD Posted March 11 Share Posted March 11 I am having the same issues with iOS devices on my Squarespace website. I posted about it on another thread this morning. I tested in iOS devices running iOS 17.3.1, and my videos worked fine. It is on devices that have been updated to iOS 17.4 where the videos will not play. And it happens across both Safari and Chrome on iOS devices that have been updated to iOS 17.4. Is there a permissions issue in iOS 17.4 which is causing the Squarespace video player to not work on mobile devices? Need some help here. Link to comment
cdominguez2007 Posted March 18 Share Posted March 18 I'm having the exact same problem as ESJAD mentioned. iOS 17.4 will not play videos, whether it's set to autoplay or manual play. iOS 17.3.1 works fine though. Does anybody have any solutions? I've cleared history and cache, changed privacy settings, and nothing seems to work. This happens through both Safari and Chrome on my phone, so it's not just a specific browser problem. Link to comment
creedon Posted March 18 Share Posted March 18 37 minutes ago, cdominguez2007 said: Does anybody have any solutions? I suspect this type of issue will need to be solved by Squarespace and/or Apple. Ziggy 1 Find my contributions useful? Please like, upvote, mark my answer as the best ( solution ), and see my profile. Thanks for your support! I am a Squarespace ( and other technological things ) consultant open for new projects. Link to comment
JamIsJam88 Posted March 20 Share Posted March 20 This is happening to me as well. Videos I upload to Squarespace video blocks don't play on my iPhone, but they do on other mobile devices. I tried clearing my cache on Chrome and Safari and using private browsing mode. It shows a frame from the video and then shows a black screen and the error Video unavailable. Try playing something else. Link to comment
Jeanieinabottle Posted September 9 Share Posted September 9 Having the same issue. Random videos throughout my portfolio set to autoplay will have the black box saying the same message reported above. Using chrome on Redmi phone. Link to comment
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