MarielleQuesney Posted September 8 Share Posted September 8 (edited) Hi folks! Question here: I had a domain registered with a 3rd party that expired. The domain name subsequently became ridiculously expensive, so I purchased a new one through Squarespace. Thing is, even though the new domain name says "connected", "active" and "primary", it's not working. Doesnt seem to be pointing to my site. If I type my new domain name it doesn't take me to my website. What am I missing? What step did I not do? I disactivated the old domain name associated to the account under settings - domain, but still not working. Any thoughts? Thanks! Edited September 8 by MarielleQuesney Link to comment
WCS Posted September 8 Share Posted September 8 @MarielleQuesney How long ago did you connect it and what's the domain name? Was our response helpful? Click 👍 or mark it as the solution! This helps others find the answers they need. My name is Meghan and I'm the owner of Westerly Creative Studio, a Bay Area creative force specializing in Squarespace websites and branding foundations. Follow along on LinkedIn or Instagram for more tips, updates, and resources. Link to comment
MarielleQuesney Posted September 8 Author Share Posted September 8 (edited) I purchased the new domain on August 24th. It said active within 3 days. I disconnected the old domain today. New domain is set as primary. New domain is: www.mariellequesney.ca but still goes to the old domain: www.mariellequesney.com which is no longer active. Thank you! Edited September 8 by MarielleQuesney Link to comment
paul2009 Posted September 8 Share Posted September 8 (edited) 2 hours ago, MarielleQuesney said: New domain is: www.mariellequesney.ca but still goes to the old domain: www.mariellequesney.com which is no longer active. It sounds like this is a caching issue that only affects you and it happens because your device (or your internet provider) is caching the old information. For me, the .ca domain is correctly reaching the Squarespace site. The .com address goes to a non-Squarespace parking page. Edited September 8 by paul2009 About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
MarielleQuesney Posted September 8 Author Share Posted September 8 Ooooh! THANK YOU! I suspected that so I erased my browsing history for the day but it didn't help. How do I un cash the old info? Thanks so much! Link to comment
paul2009 Posted September 8 Share Posted September 8 It depends where it is being cached, but it will clear soon. A good check in situations like this is to try browsing the site with your mobile on a cellular data network. About: SQSP User for 17 yrs. Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥. Work: Founder of SF Digital, building Squarespace Extensions to supercharge your commerce website. Content: Links in my posts may refer to SF Digital products or may be affiliate links. If my advice helped, you can thank me by clicking one of the feedback emojis below. I love coffee too. Link to comment
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