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Switching domain names

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Hi folks! Question here: I had a domain registered with a 3rd party that expired. The domain name subsequently became ridiculously expensive, so I purchased a new one through Squarespace. Thing is, even though the new domain name says "connected", "active" and "primary", it's not working. Doesnt seem to be pointing to my site. If I type my new domain name it doesn't take me to my website. What am I missing? What step did I not do? I disactivated the old domain name associated to the account under settings - domain, but still not working. Any thoughts?

Thanks!

 

Edited by MarielleQuesney
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I purchased the new domain on August 24th. It said active within 3 days. I disconnected the old domain today. New domain is set as primary. New domain is: www.mariellequesney.ca but still goes to the old domain: www.mariellequesney.com which is no longer active. Thank you!

Edited by MarielleQuesney
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2 hours ago, MarielleQuesney said:

New domain is: www.mariellequesney.ca but still goes to the old domain: www.mariellequesney.com which is no longer active.

It sounds like this is a caching issue that only affects you and it happens because your device (or your internet provider) is caching the old information.

For me, the .ca domain is correctly reaching the Squarespace site. The .com address goes to a non-Squarespace parking page.

Edited by paul2009

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
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It depends where it is being cached, but it will clear soon. A good check in situations like this is to try browsing the site with your mobile on a cellular data network.

About me: I'm Paul. A SQSP User for 18 yrs, I joined Circle when it launched in 2016 and have been a Circle Leader since 2017. I value honesty, transparency, diversity and good design ♥.
Work: Founder of SF.DIGITAL, providing expertise and extensions to supercharge your Squarespace website. 
Content: Views and opinions are my own. Links in my posts may refer to my own SF.DIGITAL products or may be affiliate links.
Forum advice is free. You can thank me by clicking one of the feedback emojis below. Coffee fuels my work.

Book paid help with a Squarespace Domain

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