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Getting ducks in a row to move to a 7.1 platform

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I'm getting ducks in a row to start the arduous process of migrating all content from a SQ 5 site to a new SQ 7.1 site.  I understand there is a 2-week free trial, but in much likelihood I will not be able to finish the project during that time.  Assuming you start paying on day 15.  Does SQ just credit the new 7.1 site's billing with the remaining amount left of the year's subscription fee once I cancel the SQ 5 billing?

 

Also, it appears there's no way to submit a ticket for actual response from a SQ person if I have a problem and need assistance... is that correct?  There used to be a way to do that on SQ 5 (though the responses in the last few years have gotten laughably (or sobbingly?) slow.

 

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If you go through and click a few options (any) you'll get a screen that allows you to start a live chat:
https://support.squarespace.com/hc/en-us/requests/new#choose-topic

If you want a longer trial, you can generally get an extension, but if you have access to a few website then you can join Squarespace Circle which gives access to 180 day trials. Alternatively if you ask a Circle member nicely they could start a trial for you and then transfer the new website.

You can't move a subscription, but if you're on an annual plan and moving to a new Squarespace website, Squarespace Support will typically give you a pro-rata refund on the old website subscription, again going through the live chat is the best way.

Please like and upvote if my comments were helpful to you. Cheers!

Zygmunt Spray
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